This article reviews the most common questions we anticipate customers having in regard to Extensiv’s product unification project.
  

What does product unification look like?

Think of it as a hub of sorts. This hub will be home to all your Extensiv needs over time. As the experience grows, you’ll not only have access to the Extensiv products you currently own in one place, but you’ll also have visibility into the other products we offer. 
 

Why are you unifying the experience?

Providing the new experience of our integrated suite of intuitive, best-in-class warehouse, inventory, order, and integration management platforms give third-party logistics and brands the flexibility, scale, and competitive value needed to fulfill demand without changing platforms.

These additional measures will also help further improve your and our security posture. This effort brings us one step closer to achieving and maintaining SOC 2 compliance, keeping your data safe and secure. 
 

When are you unifying the experience?

For the remainder of this year and the start of 2023, we’ll be focused on deploying Extensiv Hub—a portal to unify the product experience, helping you and your users leverage unique, user-specific email addresses and deprecating the old, product-specific URLs you’ve used to access your various solutions.

What do I have to do?

If you haven’t already confirmed your email address by August 18, you’ll be required to in order to access 3PL Warehouse Manager. Once everyone has confirmed their email address, we will begin phase three of this project, where you must adopt the new URL. This URL will be the same for everyone and will start your user experience in the unified Extensiv Hub.

You can read more about each phase below.
 

What else should I know?

Extensiv will send the activation emails to the provided email addresses that include a temporary password to be used while logging into the Extensiv Hub for the first time. Thus, it is critical that the provided email address is valid and the inbox is accessible.

If the provided email is invalid, work with your administrator to address the issue.

 

Will this be an additional cost?

No.
 

Do all our customers have to provide valid emails?

Yes.
 

What should I do if my email address changes after I submit it?

During the project and migration to Extensiv Hub, you can simply change your email address in the user configuration experience of each product.
 

Can users have extended email addresses to have multiple logins for the same email?

Yes, this is possible. Please confirm with your IT team and security practices to ensure you’re following best practices.
 

What are the phases of this project, and how will my experience change between each?

Phase 1: Up until August 18, after logging into your account, you’ll be prompted to enter/confirm your email address. This must be unique and will become your username when we launch the Extensiv Hub. During this phase, you can bypass the confirmation.
 

Phase 2: Starting on August 18 for 3PL Warehouse Manager, after logging into your account, you’ll be prompted to enter/confirm your email address if you haven’t done so already. During this phase, you cannot bypass the confirmation. This must be unique and will become your username when we launch the Extensiv Hub.
 

Phase 3: Starting in December, we’ll begin sending invites to 3PL Warehouse Manager users via the email addresses provided. During this time, you’ll be able to access the new login and rebranded experience before it becomes required to adopt.
 

Phase 4: Starting the week of January 11^th, 2023, we’ll begin sending invites to Extensiv users that will provide you with a temporary password and a new link to access the Extensiv Hub. Simply follow the directions in the email to access the Extensiv Hub and bookmark your new link.

During this phase you’ll be automatically rerouted to the Extensiv Hub from every login experience. When this phase is complete, direct access to the products unique login URLs will be removed. If you do not have an email inviting you to the Extensiv Hub at this point, please reach out to your administrator and ask to be invited.