If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Product Unification FAQs
This article reviews the most common questions we anticipate customers having in regard to Extensiv’s product unification project.
What does product unification look like?
Think of it as a hub of sorts. This hub will be home to all your Extensiv needs over time. As the experience grows, you’ll not only have access to the Extensiv products you currently own in one place, but you’ll also have visibility into the other products we offer.
Why are you unifying the experience?
Providing the new experience of our integrated suite of intuitive, best-in-class warehouse, inventory, order, and integration management platforms give third-party logistics and brands the flexibility, scale, and competitive value needed to fulfill demand without changing platforms.
These additional measures will also help further improve your and our security posture. This effort brings us one step closer to achieving and maintaining SOC 2 compliance, keeping your data safe and secure.
When are you unifying the experience?
For the remainder of this year and the start of 2023, we’ll be focused on deploying Extensiv Hub—a portal to unify the product experience, helping you and your users leverage unique, user-specific email addresses and deprecating the old, product-specific URLs you’ve used to access your various solutions.
What else should I know?
Extensiv will send the activation emails to the provided email addresses that include a temporary password to be used while logging into the Extensiv Hub for the first time. Thus, it is critical that the provided email address is valid and the inbox is accessible.
If the provided email is invalid, work with your administrator to address the issue.
Will this be an additional cost?
Do all our customers have to provide valid emails?
What should I do if my email address changes after I submit it?
During the project and migration to Extensiv Hub, you can simply change your email address in the user configuration experience of each product.
Can users have extended email addresses to have multiple logins for the same email?
Yes, this is possible. Please confirm with your IT team and security practices to ensure you’re following best practices.
What is Two-Factor Authentication (2FA)?
Two-Factor Authentication (2FA) is a security process that requires two separate forms of identification in order to access an account or system. The first factor is usually an email and password combination and the second factor is typically a code generated by an authentication app sent to a user's mobile device or email address. The use of 2FA helps to increase the security of an account by requiring a second form of verification, making it much harder for unauthorized access to occur. As of February 7, 2023 Extensiv Hub does not require 2FA, but this will become a requirement in the near future.