Troubleshooting Counting Inventory
0.9 min read
|This article guides you through troubleshooting issues with Counting Inventory.
Performing Inventory Audits
The following table will guide you in troubleshooting issues related to performing inventory audits, an automated functionality performed with SmartScan.
| ISSUE | POSSIBLE CAUSE | SOLUTION |
|---|---|---|
| Unable to perform Inventory Audit | User does not have permissions (Inventory Module>Inventory Audit and Mobile Scanner>Count Inventory) | Ensure appropriate permissions and access, you may ask the Extensiv support team for assistance. |
| User does not have access to the warehouse | ||
| Unable to reconcile jobs | The inventory being audited is already allocated to a transaction. | The inventory in question needs to be unallocated before proceeding with the reconciliation. |
| The inventory has Track-Bys and/or MU Labels and an audit was created which does not capture those. | You may continue generating the report, but will need to perform manual adjustments afterwards. | |
| You may redo the audit entirely |
Cycle Counts
The following tables will guide you in troubleshooting issues related to cycle counts, a manually-performed SKU-based counting mechanism.
Cycle Count Report
| ISSUE | POSSIBLE CAUSE | SOLUTION |
|---|---|---|
| Unable to generate report | Lack of required permissions | Make sure to have the required permissions. Request them if necessary. You may ask the Extensiv support team for assistance. |
Stock Status Report
| ISSUE | POSSIBLE CAUSE | SOLUTION |
|---|---|---|
| Unable to generate report | Lack of required permissions | Make sure to have the required permissions. Request them if necessary. Click here for more information. |
Adjustments
| ISSUE | POSSIBLE CAUSE | SOLUTION |
|---|---|---|
| Unable to generate report | Lack of required permissions | Make sure to have the required permissions. Request them if necessary. For information on these, refer to this link. |