Troubleshooting Creating Orders
0.6 min read
|This article guides you through troubleshooting issues with Creating Orders.
| ISSUE | POSSIBLE CAUSE | SOLUTION |
|---|---|---|
| Unable to create an order | You may not have the necessary permissions | Ensure that you have the following permission assigned to your user role: Orders Module > Edit Orders > Create and Edit orders (and Create Overallocated Orders, if needed). You may ask the Extensiv support team for assistance. |
| Unable to create an overallocated order | ||
| Unable to use Bill-To Contacts | Your account settings are incorrect | You need to have Bill-To Contacts enabled for your account under Admin > Settings. Contact support for assistance if needed. |
| Unable to view and/or modify order charges | You may not have the necessary permissions | Ensure you have the following permission assigned to your user role: Orders Module > Find Order > Order Charges > Manage Charges. Contact support for assistance if needed. |
| Unable to save a manually created order | The order you created is empty | Make sure there is at least one line item allocated in the order before saving it. |