Refreshing Sandbox with Production Data
0.5 min read
|Overview
This article explains how to refresh your Sandbox from the Support portal.
A refresh completely replaces all existing data in your Sandbox with a new copy of your Production data. If you're currently testing in your Sandbox, wait until testing is complete before starting a refresh.
If you do not access Sandbox through the Extensiv Sandbox Hub, a refresh will reset your login password. If this happens, contact Support to have your password reset.
Prerequisites
Before refreshing your Sandbox, ensure you have:
- A Copy of Production Sandbox
- Access to the Support portal
Refreshing your Sandbox
- Open the Support portal.
1.1. Log in to Extensiv.
1.2. Open 3PL Warehouse Manager.
1.3. Click Support in the upper-right corner.
- Click Manage Sandboxes.
- Under Actions, click the drop-down menu for the Sandbox you want to refresh.
- Click Refresh.
- When the refresh is complete, the status changes to Complete and displays the completion date.
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