Understanding the Prompts Library
0.9 min read
|The Prompts Library is a curated set of ready-made questions, organized by topic, that you can use as-is or adapt. It's the fastest way to see what Extensiv AI can do and learn how to phrase effective questions.
The library contains prompts built by Extensiv and custom prompts created by your organization. Your admin may have already assigned you a starting set of Favorites — see Managing the Prompts Library for how admins curate these.
Data mode, custom knowledge uploads, and the Prompts Library are included in paid Extensiv AI plans. To upgrade your plan, contact your Customer Success Manager.
Using the Prompts Library
1. Click the sparkle icon in the top-right of the Hub navigation bar to open the chat panel.
2. Click the Hamburger Menu to open the side panel and then select the Prompts Library icon.
3. Find a prompt by browsing categories or filtering by keyword.
4. Click the star icon on a prompt to save it to your Favorites.
5. From your Favorites list, click a prompt to load it into the input field. Replace any placeholder values — like [CUSTOMER NAME] or [ORDER NUMBER] — with real values, then send.
Creating Your Own Favorite Prompts
Favorites give you one-click access to the questions you ask most, without searching the library each time.
To add your own:
1. Click the + button in the Favorites section.
2. Add a title and your prompt text, then click Save.
Your admin assigns a starting set of Favorites when your account is created. You can add, edit, or remove Favorites at any time — changes only affect you.