Extensiv AI Frequently Asked Questions
1.1 min read
|This article contains several frequently asked questions about Extensiv AI, as well as their corresponding answers.
Extensiv AI is currently only available to Early Access customers. If you want to join, please reach out to your CSM.
Q: Is my data private?
Yes. Conversations and data queries are scoped to your organization. Brand clients cannot see operator data, and no data is shared across organizations.
Q: Does Extensiv train its AI models on my data?
No. Extensiv does not use your uploaded documents or conversation history to train AI models. Your data is used only to answer questions within your organization’s instance.
Q: What file types can I upload to the Knowledge Base?
PDF, DOCX, and TXT. Files that are primarily image-based (such as scanned PDFs) may not index correctly.
Q: How many documents can I upload?
There is no stated limit on total documents. Individual upload batches are limited to 10 files at a time, with a maximum of 5 MB per file.
Q: Can clients see each other’s data?
No. Each client can only see their own orders, inventory, and shipment data. Extensiv AI will not surface another client’s names, volumes, or any cross-client information.
Q: How do I submit feedback on a response?
Use the thumbs-up or thumbs-down buttons below any AI response. When you select thumbs down, a comment field appears where you can describe the issue. This goes directly to the Extensiv team.
Q: What browsers and devices are supported?
Extensiv AI on the web works in any modern browser that supports Hub.
Q: Can I ask questions in a language other than my interface setting?
Yes. You can type a question in any language and Extensiv AI will respond in the language you asked in, regardless of your saved interface preference.
Q: Who do I contact if something is not working?
Use the thumbs-down button on any AI response to flag an issue directly. For broader support, contact Extensiv Support through the Help Center.