This article answers common questions about Extensiv AI.

Is my data private?

Yes. Conversations and data queries are scoped to your organization. Your customers can't see your operations data, and nothing is shared across organizations.

Does Extensiv train its AI models on my data?

No. Extensiv doesn't use your uploaded documents or conversation history to train AI models. Your data is used only to answer questions within your own organization.

Can my customers see each other's data?

No. Each customer can only see their own orders, inventory, and shipment data. Extensiv AI won't surface another customer's names, volumes, or any cross-customer information.

What file types can I upload to the Knowledge Base?

PDF, DOCX, and TXT. Image-based files such as scanned PDFs may not index correctly. See Managing Your Knowledge Base.

How many documents can I upload?

There's no limit on total documents. Each upload batch is limited to 10 files, with a maximum of 5 MB per file.

Can I ask questions in a language other than my interface setting?

Yes. Your interface language and the language you ask in are independent — see Setting Extensiv AI's Language for how responses are handled.

How do I give feedback on a response?

Use the thumbs-up or thumbs-down buttons below any response. Thumbs-down opens a comment field where you can describe the issue. Feedback goes directly to the Extensiv team.

What browsers and devices are supported?

On the web, Extensiv AI works in any modern browser that supports Hub. It's also available as a mobile app for iOS and Android — see Extensiv AI Mobile App Overview.

Who do I contact if something isn't working?

Use the thumbs-down button to flag a specific response. For broader issues, see Troubleshooting Extensiv AI or contact Extensiv Support through the Help Center.