Troubleshooting Extensiv AI

0.7 min read

| May 13, 2026

This article guides you through troubleshooting issues you may encounter as you use Extensiv AI.

Extensiv AI is currently only available to Early Access customers. If you want to join, please reach out to your CSM.

Issue	Solution
No Results Returned	Rephrase with more detail. Vague questions often return nothing. Add a time range if you didn’t include one. Check that you selected the correct mode (data vs. knowledge).
Answer Doesn’t Look Right	Break a complex question into smaller, focused queries. Restate the question with a more specific customer name, SKU, or date range. Use the thumbs-down button to flag the response. Feedback goes directly to the Extensiv team.
Extensiv AI Says It Can’t Answer	The topic may be outside the current data scope (billing, carrier data, etc.). For knowledge questions, the relevant document may not have been uploaded. Ask your admin. Try rephrasing with different terms or breaking the question into parts. If you are asking operational type questions, make sure that “data” is pre-selected
Slow or Failed Response	Wait a moment and try again. Occasional delays happen during high usage periods. Simplify your question. Very broad queries take longer to process. If the problem persists, contact Extensiv Support through the Help Center.

debugging issues

Share additional feedback about this article

Troubleshooting and FAQ's