What is Extensiv AI?
1.4 min read
|Extensiv AI is a conversational assistant designed to give instant, multilingual answers drawn from Extensiv's knowledge base, your live operational warehouse data, and your custom SOP or training documents. Simply ask a question to reduce support tickets, speed up onboarding, and get 24/7 operational guidance.
Extensiv AI is currently only available to Early Access customers. If you want to join, please reach out to your CSM.
Key Capabilities
- Instant answers: Extensiv AI draws from Extensiv's Help Center, product documentation, and knowledge base to answer questions about the platform.
- Operational answers: Extensiv AI draws from the following live data domains to answer questions about your warehouse operations:
Domain |
Depth |
Best For |
|---|---|---|
| Orders | Deepest | Counts, status, dates, customers, allocation, carriers |
| Inventory | Strong | Stock levels, SKU availability, on-hand quantities |
| Receipts | Strong | Inbound receiving, receipt status |
| Returns | Strong | Return records and status |
| Purchase Orders | Strong | PO tracking and status |
| Packages | Strong | Tracking numbers, labels, dimensions, weight |
| Customers | Lookup | Customer lists, ID's, names |
| Warehouses / Facilities | Lookup | Facility information, warehouse ID's |
| Carriers | Lookup | Carrier master, look-up style questions |
- Custom knowledge integration: Upload SOPs, training materials, and operational documents for team-wide access, with admin controls to manage visibility and permissions by Warehouse or Client.
- Multilingual support: You can communicate in the language that works best for your team, with support for English, Spanish, French, Portuguese, Chinese, Cantonese, Vietnamese, Creole, Arabic, and more.
Benefits
- Quick self-service answers: You get self-service answers instantly.
- Faster onboarding: Newly hired staff can access your SOPs, training materials, and operating documents.
- Operational efficiency: Extensiv AI answers in seconds instead of running reports.
- 24/7 support: Extensiv AI offers global support accessibility at any time of the day.
- Multilingual Support: Extensiv AI provides answers in multiple languages (see Language settings section for the list of supported languages).
Limitations
- Session-based: Your chat history disappears when the browser is closed.
- WMS-focused: Extensiv AI is purpose-built for 3PL Warehouse Management — questions about Order Management or Integration Management are outside its current scope.
- Read Only: Extensiv AI is currently read-only. While it can retrieve and summarize data, it cannot create, edit, or delete records. The ability to act directly from the chat is on the roadmap, however.
- Not for Actual System Issues: Extensiv AI cannot connect you to support, create or track support tickets, and track API usage. For these you should still directly contact the Extensiv Support team.