What is Extensiv AI?
1.5 min read
|Extensiv AI is a conversational assistant designed to give instant, multilingual answers drawn from Extensiv's knowledge base, your live operational warehouse data, and your custom SOP or training documents. Simply ask a question to reduce support tickets, speed up onboarding, and get 24/7 operational guidance.
Key Capabilities
- Instant answers: Extensiv AI draws from Extensiv's Help Center, product documentation, and knowledge base to answer questions about the platform.
- Operational answers: Extensiv AI draws from the following live data domains to answer questions about your warehouse operations:
Domain |
Best For |
|
|---|---|---|
| Orders | Counts, status, dates, customers, allocation, carriers | Data Mode |
| Inventory | Stock levels, SKU availability, on-hand quantities | Data Mode |
| Receipts | Inbound receiving, receipt status | Data Mode |
| Returns | Return records and status | Data Mode |
| Purchase Orders | PO tracking and status | Data Mode |
| Packages | Tracking numbers, labels, dimensions, weight | Data Mode |
| Customers | Customer lists, ID's, names | Data Mode |
| Warehouses / Facilities | Facility information, warehouse ID's | Data Mode |
| Carriers | Carrier master, look-up style questions | Data Mode |
| Internal Knowledge Base | Knowledge base questions | Knowledge Mode |
| Extensiv Help Center | Process questions and how-to guidance | Knowledge Mode |
To know more about Data Mode and Knowledge Mode, you may refer to the help article, Using Extensiv AI.
- Custom knowledge integration: Upload SOPs, training materials, and operational documents for team-wide access, with admin controls to manage visibility and permissions by Warehouse or Client.
- Multilingual support: You can communicate in the language that works best for your team, with support for English, Spanish, French, Portuguese, Chinese, Cantonese, Vietnamese, Creole, Arabic, and more.
Operational answers and custom content are currently only available to Early Access customers. If you want to join, please contact your CSM.
Benefits
- Quick self-service answers: You get self-service answers instantly.
- Faster onboarding: Newly hired staff can access your SOPs, training materials, and operating documents.
- Operational efficiency: Extensiv AI answers in seconds instead of running reports.
- 24/7 support: Extensiv AI offers global support accessibility at any time of the day.
- Multilingual Support: Extensiv AI provides answers in multiple languages (see Language settings section for the list of supported languages).
Limitations
- Session-based: Your chat history disappears when the browser is closed.
- WMS-focused: Extensiv AI is purpose-built for 3PL Warehouse Management — questions about Order Management or Integration Management are outside its current scope.
- Read Only: Extensiv AI is currently read-only. While it can retrieve and summarize data, it cannot create, edit, or delete records. The ability to act directly from the chat is on the roadmap, however.
- Not for Actual System Issues: Extensiv AI cannot connect you to support, create or track support tickets, and track API usage. For these you should still directly contact the Extensiv Support team.