Current Additional Shopify Webhooks Options:

• Shopify Order Creation Webhook
• Shopify Order Payment Webhook
• Shopify Fulfillment Webhook
• Shopify POS Refund Webhook
• Shopify Cancellation Webhook
• Shopify Product Deletion Webhook
• Shopify Product Update / Product Edit Webhook

When a POS order on Shopify is refunded fully or partially, a Refund object on Shopify is created and if configured, a webhook endpoint will be triggered in Extensiv Network Manager and we will automatically create a RMA for the refunded items sent by Shopify.

This webhook will only create an RMA for orders in Shipped status in Network Manager. 

How to set up the Refund Webhook

• In Network Manager, navigate to the Order Routing. Next, click Settings. Then, click Sales Channels, select the Shopify sales channel and click the Edit button. From here, go to the Connection tab and click Edit Integration.
• Expand the Webhook Configuration view.
  
• Check the box for the Refund Webhook.

Here you can also choose the option “Restock items from Refund based on Shopify’s restock value”, which will allow Shopify and Network Manager to communicate if inventory will be restocked into Network Manager.

• If this setting is enabled AND the return in Shopify has a restock value of true, Network Manager will set the action on the RMA as Reinsert.
• If this setting is enabled AND the return in Shopify has a restock value of false, Network Manager will set the action on the RMA as Write Off
• If this setting is disabled, Network Manager ignores the restock value from Shopify and the RMA action will have to be manually selected
• Click Save.
  

Network Manager RMA Creation Details (specific to POS orders)

When a refund is created in Shopify, the webhook will be hit and we will create an RMA for all the items involved. This works across splits and bundle breakdowns. The RMA in Network Manager will be automatically created with the below default information from Shopify.

If an RMA is created in this flow, it will be marked Received on the date the webhook was hit.

• RMA Number = RMA-REFUND-[order-number]
• RMA Notes = Created from Shopify Refund Webhook: [refund-reason-from-shopify]
  
  
   
• Tracking Number = “In Store Return”
   
• RMA Type = Refund
   
• RMA Reason = Other
   
• Loss to Seller = $0.00
   
• RMA Item Action = IF the Restock items from Refund based on Shopify's restock value checkbox is enabled AND Shopify says to restock, then this value will be "Reinsert". Otherwise, it will be set to “Write Off”
   
• The Returns Location can actually be configured using Shopify Location Warehouse Mappings. If we have a mapping for the Location ID we receive from the refund, then we will choose that warehouse’s returns location. If there are multiple warehouses pointing to this location, then we will choose the first one we find. If that warehouse does not have a returns location, then we will use the original order fulfillment source’s returns location.