Internet Protocol (IP) Whitelisting via files.com enables our customers to use specific IP addresses to access our products and file transfers. This allows Extensiv to increase security in our products.

The following are the two IP addresses supported by Extensiv:

• 52.204.252.90
• 52.1.106.30

Enabling IP Whitelisting

Adding IP addresses to the sitewide IP whitelist

Step 1: Search for IP Whitelist/Blacklist in the search box at the top of the page.
Please note that you need to enter all whitelisted IP addresses on a separate line. You will only be able to use the entered whitelisted IP addresses.

Step 2: Click on the matching result.

Step 3: Click the Save button

Adding IP addresses to a specific user's IP whitelist

Step 1: Search for Manage users in the search box at the top of the page.

Step 2: Click on the matching result.

Step 3: Edit the desired user.

Step 4: Click on the Authentication tab.

Step 5: Go to the IP Whitelist.
You may only access our products through the IP addresses in the list. 

Disabling IP Whitelisting

You may disable IP whitelisting by deleting all content for the sitewide and individual user's IP whitelist.