Orders
55 Articles
Amazon FBA: Common Errors and Troubleshooting
Errors When Setting up the Integration Invalid Seller Account Type Error message: ...
Orderbot: Split Order by Available Stock
Split by Available Stock This orderbot will split the order's items so that in-st ...
DHL eCommerce Integration Specifics
Overview This article explains about the things you need to know when integrating ...
Shipping Orders - Processing Options
Before you ship an order, you should ensure that the Processing options selected ...
Bulk Actions for Orders
This article provides a step-by-step guide on how to apply action to order in bul ...
Custom Fields for Orders (Custom Columns)
What you need to know This feature allows Extensiv Order Manager users to create ...
UPS Electronic Customs Documents - ETD & Commercial Invoices
In order to print shipping documents for UPS shipments, you first must have added ...
Multi-Channel Fulfillment
Extensiv Order Manager can fulfill non-FBA orders using Amazon FBA inventory thro ...
Duplicate or Clone an Order
What you need to know You can duplicate one order at a time. You can duplicate an ...
FBA Workflow Box Contents & Secondary "Ship From" Address
With the release of Amazon FBA (Fulfilled by Amazon) workflow box content, you ca ...
Box Contents Defaults for FBA Workflows
The FBA Box Contents Default feature allows users to save box contents (plus weig ...
Customizing the organization of Columns in the Orders Module
In the Orders Module, you can customize which columns you want to view and the or ...
Missing Stock Location and Configuring Inventory
When orders are in the Missing Stock Location status, this means that the stock f ...
Downloading and Printing Pick Lists
A pick list can be printed in Extensiv Order Manager as soon as the order is crea ...
FBA Order Management
If you are using both Fulfillment by Amazon (FBA) and Fulfillment by Merchant (FB ...
Resolving an Order in Missing Product Information Status
Orders in Missing Product Info status mean one of two things: The listing SKU f ...
Restoring a Cancelled Order
A canceled order can only be restored if the sales channel has not been notified ...
Reprinting Shipping Labels
To reprint a shipping label in Extensiv Order Manager, head to the Orders module. ...
Importing External Shipments
External shipments refer to shipments not processed through Extensiv Order Manage ...
Stock Transfers
Within Extensiv Order Manager, sellers have the ability to create stock transfers ...
Canceling an Order
Overview This article provides a step-by-step guide on how to cancel an order. O ...
Restore an On-Hold Order
To restore an order that is on hold, first go to the Orders module. On the Sear ...
Creating and Receiving an RMA
Return Merchandize Authorizations (RMAs) keep record of product returns, produce/ ...
Creating a Manual Order
In addition to downloading orders from external sales channels, manual orders can ...
Resolving Out of Stock Orders
Any orders that have a Master SKU with not enough stock to fulfill an order will ...
Downloading and Printing Packing Slips
A packing slip can be printed in Extensiv Order Manager as soon as the order is c ...
Creating a Manual Order - Individually or In Bulk
Overview this article provides a step-by step guide on how to create a manual ord ...
Manually Mark an Order as Shipped - Individually or in Bulk
Orders that are not processed through Extensiv Order Manager's Shipping module ne ...
Can I create an RMA for an FBA order?
Yes, RMAs can be created for FBA orders. While Amazon does provide RMAs for FBA o ...
Export an Order to a 3PL
When a 3PL is the designated warehouse to fulfill an order, the order will need t ...
Resolving an order that is "Missing Fulfillment Source"
When an order is tagged as an Unresolved Order - Missing Fulfillment Source, it m ...
Ship Multiple-Package Orders
If you are shipping multiple-item orders from a direct or in-house warehouse via ...
Fulfilling an order using MCF (Multi-Channel Fulfillment) for a Core Product in a Bundle
After setting up an orderbot to automatically fulfill an order using MCF (Multi C ...
Validating Shipping Addresses
To avoid sending an order to an incorrect or wrong address, you need to validate ...
Updating Orders in Bulk
Extensiv Order Manager now allows users to update more aspects of existing orders ...
Unresolved: Missing Order Info
When an order is in an Unresolved > Missing Order Info status, this means that ...
Changing Fulfillment Method and Source
Extensiv Order Manager routes orders based on a variety of various settings: Inve ...
Importing Orders Via Spreadsheet (In Bulk)
After adding a manual sales channel and linking your listing SKUs to a master SKU ...
Resolving an Awaiting Payment Order
Overview This article provides a guide on ways to resolve orders on Awaiting Paym ...
Importing Tracking Information for Shipped Orders via a Spreadsheet
Importing shipped orders via spreadsheets allows you to upload multiple orders th ...
Changing an Order to Amazon Multi-Channel Fulfillment (MCF)
Overview This article explains about Amazon Multi-Channel Fulfillment (MCF) and h ...
Customs
Note Sometimes orders shipping to US territories will require customs. See this a ...
Shipping Orders
When orders come in through any of your sales channels that Extensiv Order Manage ...
Merging Orders in Order Manager
In order to help you save on shipping, Extensiv Order Manager may recommend that ...
Splitting Orders in Order Manager
In Extensiv Order Manager when you split an order, you divide a single order into ...
Exporting Orders
Extensiv Order Manager users have the ability to export out your orders into an E ...
Searching and Filtering Orders
Overview This articles provides details about how to utilize the search and filte ...
Extensiv Order Manager Workflow for Sending Dropship Orders via Email
Step 1: Change an existing manual orders' fulfillment method to Dropship Vendor a ...
Resolving Missing Product Info Orders
Overview This article provides details on how to resolve orders with Missing Prod ...
How to add an item to an existing order
A Navigate to the Orders Module. Click on the order number of the order you want ...
Unresolved: Missing Fulfillment Source
When an order is in the Missing Fulfillment Source status, this is usually caused ...
What does the error "Weight cannot be less than the total customs item weight" mean?
When shipping internationally, customs forms need to be as accurate as possible t ...
Update about Accessing Orders
You'll notice faster loading times on the Orders page, especially when searching ...
Pre-order/Back Order Workflow
You may manage your Pre-Order and Backorder in Order Management with the followin ...
FBA Integration with Order Management
How to get started with Amazon FBA on the Send to Amazon page Send to Amazon is a ...