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Product Idea FAQs
This article answers the most common questions we receive about our Product Ideas tool.
Can I still suggest product ideas in Extensiv Community?
No, the 'Ideas' category in our community forum has been repurposed for simply discussing product ideas and enhancements. It can and should still be used to collaborate and deliberate ideas among other 3PL Warehouse Manager users, but our product team will use the new process outlined in Suggesting Product Ideas to officially review and prioritize product ideas.
Additionally, all ideas that were submitted through Community prior to this new process and had at least five votes have been imported into the Product Ideas tool. Each of these original posts in Community will have the corresponding idea code in the comments section.
How can I search for an existing idea?
Once a product idea is created, it is assigned a 5-digit identification code. You can use this code or the article title to search for and interact with the idea within the Product Ideas portal.
To access the Product Ideas portal, navigate to the Product Ideas tool, then click Open in Portal in the top-right of the Resource Center window. Once you are redirected to the Product Ideas portal in a new tab, enter the code into the Search bar on the top-right of the page, then select the idea from the search results.
You can then vote or comment on the idea to express your interest and increase its chance of development—to learn more about methods of interacting with ideas, please see Suggesting Product Ideas.
Do I use this tool to report bugs?
This process for suggesting new product ideas does not apply to unintended issues, commonly known as bugs—this is further outlined in our Support Guide article, Contacting Support. If you're unsure if your product idea is related to an unintended issue, please contact Support.
How long will it be before the product team reviews my idea?
The product team reviews product ideas weekly and meets monthly for roadmap planning.
To ensure your idea is reviewed in a timely manner, make sure your proposed enhancement is detailed and to-the-point so that other users can express their demand appropriately. You also want to make sure that you prioritize your ideas so we know if certain requests are more important to you than others.
What does it mean if my product idea is declined?
If your idea is declined, it is removed from your dashboard and priority list. While voting is disabled, you can still find the declined idea with the search functionality and leave additional comments.
How do I get updated on the status of my idea?
All relevant updates are communicated directly on your product idea via comments and status updates. Since our product team reviews each idea and is in charge of the product timeline, your input on the product idea serves as your direct line to the product team and timeline.
How can I get more people to vote on my product idea?
We recommend starting a discussion in Extensiv Community and collaborating with other users to get additional input.
A low number of votes is likely due to the request not being in high demand or not being clearly explained. Make sure you update the title and description of your idea so that the need is detailed and evident. Why do you need this enhancement? What is it stopping you from achieving? What is the impact of that? Answering these questions may help attain the interest of other users.
How do I know when my idea has been released?
When we release a product idea, the idea is assigned the 'Released' status and it populates in the Releases section of the Product Ideas portal.
To access the portal, navigate to the Product Ideas tool, then click the Open icon in the top-right of the Resource Center window. Once you are redirected to the Product Ideas portal in a new tab, select Releases from the side navigation menu. All released ideas display on this page, and all "unread" ideas are highlighted in blue.
I logged out of the Product Ideas portal. How do I log back in?
Your Product Ideas account is connected directly to your account in 3PL Warehouse Manager, so you don't have specific credentials to log in to the Product Ideas portal. If you happen to click 'Log Out' in the bottom-left corner of the portal, just close the browser tab and your browser will redirect you to the original tab that has 3PL Warehouse Manager open.
If you attempt to re-access the Product Ideas tool via the Resource Center and see that you're logged out, simply return to the Resource Center home and click Suggest a Product Idea to re-establish your login.