Extensiv Hub

Updated on February 2nd, 2023

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  • Order Manager
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+ More
  • Help Center
  • Extensiv Hub
  • Getting Started
  • Extensiv Hub
    • Getting Started
        • How do I Get an Invite?
        • Logging in to Extensiv Hub for the First Time
        • Navigating Extensiv Hub
    • Using Hub
        • User Management Overview
        • Creating User Roles in Hub
        • Add New User with Order Manager Permissions
        • Add New User with Integration Manager Permissions
        • Modifying and Deleting User Accounts in Hub
        • How to Reset Your Password in Extensiv Hub
    • Technical Issues & FAQs
        • Known Issues List
        • Recommended solutions to fix invalid email addresses in 3PL Warehouse Manager
        • How the transition to Extensiv Hub affects SmartScan
        • Product Unification FAQs
        • Contacting Extensiv Support
        • Extensiv Hub Migration Status

Logging in to Extensiv Hub for the First Time

This article details the steps on how to log in to Extensiv for the first time.

  1. Check your email. You will receive an email from extensiv-hub-noreply@automated.extensiv.com with the subject line of Welcome to Extensiv!



     
  2. You can either click on Log In in the email sent or open a browser and go to this link: https://app.extensiv.com
  3. Please use your email address and enter the temporary password to log in to your account.
  4. Once logged in, you will be able to create a new secure password.

  5. Upon successful password change, you will be navigated to the Extensiv Hub landing page.
     
  6. For 3PL Warehouse Manager users, you will be asked to do a one-time verification of your account. Enter your original 3PL Warehouse Manager username and password (NOT your Hub credentials) and click Verify. 



    One-time verification for every organization

    If you have multiple organizations, you will be asked to verify your account for each organization that uses 3PL Warehouse Manager. The above image will show again as you switch organizations in Extensiv Hub. This is a one-time verification per organization and will not be required moving forward. 

     

 

Succeeding logins

On your 2nd time to log in to Extensiv Hub, you will be asked to enter a verification code for security purposes. The code will be sent to your email address and is valid for 3 minutes. 

You can check the Remember this device for 30 days so you don't need to put in the verification code within the next 30 days. Then, click Verify to complete your login. 

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  • Navigating Extensiv Hub
  • Known Issues List
  • How do I Get an Invite?

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