Overview

This article explains what your Customer Success Manager (CSM) helps with, when to contact them, and how to find their contact information.
 

When to contact your CSM

Your CSM manages your contract and serves as your primary point of contact for Extensiv. Reach out to your CSM when you need to:

• Enable premium features
• Discuss or purchase paid services
• Review or make changes to your subscription
• Escalate more than one case at a time

If your question is related to your subscription or invoice, check out Subscription Invoice and Billing FAQs. It covers common billing and subscription topics and may help answer your question. If you can't find the information you need, contact your CSM for further assistance.
 

How to contact your CSM

Not sure how to contact your CSM? Log in to the Support Portal to find their contact information. If you do not have access to the Support Portal, email customersuccess@extensiv.com.

If you need assistance from another department, contact Technical Support by phone for the fastest response.