Customers who have previously whitelisted ExaVault's IP/fingerprint for access will need to additionally whitelist Files.com's IP address before the migration date. For detailed instructions, please refer to Files.com's documentation on IP Whitelisting and access the list of required IP Addresses for seamless migration.

Verify your Connection

To verify access to Files.com's servers, your customers can use the PowerShell (on Windows) or the nc command (on Linux/macOS). Here's how an to perform the task using these commands:

On Windows using PowerShell:

1. Press the Windows Key + R to open the Run dialog box.
2. Type powershell and press Enter to open PowerShell.
3. In the PowerShell window, type the following command and press Enter:

Test-NetConnection -ComputerName 3plcentralwms.files.com -Port 22

If the connection is successful, you will see TcpTestSucceeded is equal to True indicating that the connection was successful and no additional action is needed.

If the connection fails or TcpTestSucceeded is equal to False the customer's IT department will need to whitelist Files.com IP address. 

On Linux/macOS using nc (netcat):

1. Open the terminal. On macOS, you can find it in Applications > Utilities > Terminal. On Linux, you can typically find it in the applications menu.
2. In the terminal, type the following command and press Enter:

nc -zv 3plcentralwms.files.com 22

If the connection is successful, you will see a succeeded! confirmation message indicating that the connection was successful and no additional action is needed.

If the connection fails, you may see an error message and the customer's IT department will need to whitelist Files.com IP address.