As we approach the busy holiday season, our priority is to help you maintain smooth, reliable operations during peak demand. Our teams are preparing for increased activity across the Extensiv platform, with a focus on system stability, support availability, and proactive monitoring. 

How You Can Prepare for Peak Season 

A little preparation can go a long way toward minimizing disruptions during your busiest weeks. We recommend taking the following steps:

• Subscribe to system alerts: Visit the Extensiv Status Page to subscribe to notifications on service interruptions.

  

• Review your support contacts: Ensure your team knows how to contact Support, including after-hours emergencies, and have your Customer Success Manager's contact information.
• Validate critical workflows: Test key receiving, order processing, inventory, shipping, and integration workflows.
• Plan system changes early: Complete important configuration changes, testing, and integration updates ahead of peak season. 

Holiday Support Coverage

Extensiv will be closed for regular business operations on the following dates:

• Thanksgiving Day, Thursday, November 26, 2026
• Day after Thanksgiving, Friday, November 27, 2026
• Christmas Eve, Thursday, December 24, 2026
• Christmas Day, Friday, December 25, 2026
• New Year's Day, Friday, January 1, 2027

Emergency support remains available during these closures for critical operational issues only, such as a complete system outage or widespread loss of access with no reasonable workaround.

For critical issues, please contact our emergency support phone line. Non-critical requests can be submitted through standard Support channels and will be addressed during regular business hours.

For additional information, see Contacting Extensiv Support.
 

Production Release Freeze Schedule

To prioritize system stability during peak season, planned production releases will be paused during the following periods:

• November 13 – December 8, 2026
• December 17, 2026 – January 5, 2027

Essential fixes to maintain system stability or address critical issues may still be deployed during these periods.

System Stability & Monitoring

To prepare for increased holiday demand, we regularly conduct load testing to validate system performance and capacity. Our infrastructure is designed to scale with increased activity, and we proactively monitor system performance 24/7 to identify and address potential issues.

We appreciate your partnership and look forward to supporting your operations throughout the holiday season.