Integration Management

Updated on October 6th, 2023

  • Extensiv Hub
    Popular Articles Getting Started Using Hub Technical Issues & FAQs Extensiv's Ideas Portal
  • 3PL Warehouse Manager
    Receiving Operations Inventory Management Shipping Operations System Configuration Scanning Operations Integrations Content Best Practice Resources Release Notes Popular Articles Troubleshooting Guides
  • Warehouse Management
    Getting Started Admin Console Shipping Order Picking & Packing Receiving Customer Portal Cycle Counting Kit Building Managing Users Barcode Scanner Import/Export Integrations Barcoding Wave Picking Bin Move Mobile Receiving and Picking Settings Popular Articles Reporting
  • Order Management
    Dashboard Orders Inventory Purchase Orders Shipments Customers Products Analytics Settings API API Integrations Accessing and Navigating Order Manager Error Messages Order Manager Popular Articles Accounting Integrations
  • Integration Management
    Getting Started with Integration Manager General Support Troubleshooting Extras & Addons API Documentation Popular Articles Order Sources Order Destinations
  • FAQs
  • Network Manager
    Getting Started Order Routing Management Technical Issues Shopping Carts Settings Settings, Products, and Orders
  • Billing Manager
    Getting Started Using Billing Manager
  • Release Notes
    Extensiv Sandbox Extensiv Extensiv Hub 3PL Warehouse Manager Integration Management Warehouse Management Order Management Billing Manager
  • Fulfillment Marketplace
    Getting Started
  • Sandbox
    Getting Started
+ More
  • Help Center
  • Integration Management
  • General Support
  • General Information
  • General Support
    • Alerts
        • 500 Error
        • Extensiv Integration Management Alert: Unmapped Ship Method
    • FAQ
        • Can I connect to two different channels/carts of the same type?
        • How Many Orders and Users Are Included
        • How Much Does Extensiv Integration Manager Cost
    • General Information
        • Before turning on your Integration, answer these questions to configure your setup
        • Cart Setup Share
        • Error sending orders to Zoho Inventory
        • Extensiv Integration Management IP Addresses
        • Extensiv Integration Management - Return Orders
        • Extensiv Integration Management Doesn't Support the Cart I Use
        • How Extensiv Integration Manager Handles Errors and Retrying
        • How Extensiv Integration Manager's billing cycle works
        • Extensiv Integration Management Managed Inventory
        • Extensiv Integration Management Support Options
        • Extensiv Integration Manager Payments & Billing Access
        • Frequently Asked Questions
        • Getting Started - Extensiv Integration Manager Fulfillment Account
        • Getting Started - Extensiv Integration Manager Merchant Account
        • How to set up a merchant (Warehouse Users)
        • How to set up a shopping cart connection (Merchant Users)
        • How to set up a shopping cart connection (Warehouse Users)
        • Known WMS Shipping Issues
        • New Integration Checklist
        • New or Custom Integration
        • Order Charge Field Definitions
        • Order Statuses
        • Print Shipping Labels
        • Product aliases in Extensiv Integration Management
        • Schedule Service Frequency
        • Sending Bundle or Kit component Products to WMS
        • Subscription Orders through Extensiv Integration Manager
        • What Does **PII Removed** Mean?
        • What is Extensiv Integration Manager?
    • Integration Manager How-Tos
        • Cancel or Reactivate Extensiv Integration Manager Account
        • Enable Pop-ups for Extensiv Integration Manager
        • Exclude a Warehouse From Inventory Sync - Disable/Enable Warehouse
        • Filter Orders
        • Generating HAR File for Support
        • How to connect to your Warehouse Management System (WMS)
        • How to Export Data from Extensiv Integration Manager
        • How to Generate Test Orders in Extensiv Integration Management
        • How to Look Up an Order (Merchant Users)
        • How to look up an order (Warehouse Users)
        • How To Manage Alerts
        • How to receive Extensiv Integration Management alerts by email
        • How to Resend Order to Warehouse
        • How to Resend Tracking to Order Source
        • How to Send Shipping Emails From Extensiv Integration Management
        • How To Set Timezone
        • How to Sign up for a new Extensiv Integration Manager Account
        • Item Filters - How to accept or ignore specific products
        • Pay Extensiv Integration Manager Account via International Currencies
        • Multi-Warehouse Inventory Setup
        • SCAC Mapping
        • Set Warehouse Address in Extensiv Integration Manager
        • Ship Method Mapping
        • Understanding the View Product Sync Tool
        • Upload Product Aliases
        • Wipe/Clear Orders From Extensiv Integration Management
    • Partners & Master Accounts
        • Master Level & Partner Support
        • Master Level Accounts

Extensiv Integration Manager Payments & Billing Access

Overview

This article explains about your billing and payments in Integration Manager.
 
You can view your Extensiv Integration Manager bills or invoices in the Profile & Billing tab of Integration Manager.

Billing Access

By default, only the user who created the Integration Manager account has Billing Permissions. New users you add to your account do not have billing access.
 
To give other users billing permissions, click on the Profile & Billing tab and then click Edit Billing Access to select users' access to billing information and settings. This can only be done after the user has clicked the link in their email to activate their account.

Missing Edit Billing Access

If the Edit Billing Access button is missing in your profile, it means you do not have enough permissions yourself. You will need to ask the primary account user to perform this action instead.

 

Update Credit Card

If the credit card you have on file with Integration Manager is no longer valid or is failing, you can update it at any time by logging in to Integration Manager and going to the Profile & Billing tab. Click the Update Payment Info button next your existing credit card number and enter your new credit card information. If you have an outstanding failing payment, Integration Manager will automatically retry that payment using your new card the upcoming evening.

Re-activate Account

If your Integration Manager account has deactivated due to failed payments, you can re-activate it at any time. Log in to your Integration Manager account as a users with billing permissions. If in doubt, use the initial user who created the account. You will be taken straight to the billing page where there will be a Reactivate button. Click this and enter your updated credit card information when prompted. Your card will be validated and your account will be re-activated immediately. Integration Manager will automatically retry the listed payment using your new card the upcoming evening.
extensive manager payments integration

Was this article helpful?

Yes
No
Share additional feedback about this article

Related Articles

  • What is Extensiv Integration Manager?
  • Before turning on your Integration, answer these questions to configure your setup
  • Getting Started - Extensiv Integration Manager Fulfillment Account
  • Cart Setup Share

Not finding the help you need?

Contact Support
Solutions
  • Solutions for Brands
  • Solutions for 3PLs
  • Solutions for 4PLs
  • Solutions for B2B
Products
  • Extensiv 3PL Warehouse Manager
  • Extensiv Warehouse Manager
  • Extensiv Order Manager
  • Extensiv Integration Manager
  • Extensiv Network Manager
Products
  • Customer Success
  • Implementation
  • Consulting
Ecosystem
  • Fulfillment Marketplace
  • Integrations
  • Partners
  • Become a Partner
Resources
  • Resource Library
  • Blog
  • Market Insights
  • What is a 3PL?
  • What is a 4PL?
  • What is a WMS?
  • Why a Cloud-based WMS?
  • Glossary
Help
  • Help Center
  • API Documentation
  • Extensiv Univerisity
  • Community
  • System Status
  • Extensiv Logo
  • 100 N Pacific Coast Hwy, Suite 1100, El Segundo, CA 90245
  • |
  • Contact Us:
  • 83-EXTENSIV 888.375.2368 (main)
  • |
  • 310.844.7570 (local)
  • Copyright © 2023 Extensiv
  • |
  • All rights reserved.
  • Privacy Policy
  • |
  • Terms of Service
  • Follow Us:
Expand