How to Send Shipping Emails From Extensiv Integration Management
Extensiv Integration Management does not send order or shipment confirmation emails to customers. However, there are still several ways these emails can be sent out.
Through shopping cart
Most but not all shopping carts have this functionality built in. As long as Integration Management can pass tracking data back to your shopping cart, contact the shopping cart support to see if they can help you set it up.
Additionally, for some carts like Shopify you can turn on or off the cart's email through Integration Management. If Integration Management handles this setting, you will see an option in the Cart Settings page labeled, Send Confirmation Email.
Through WMS/OMS
Many Warehouse or Order Management systems can be set up to send shipping confirmation emails. Contact your WMS or OMS provider to ask if they can enable this for you.
Through AfterShip
Integration Management can pass a copy of your order and tracking data to AfterShip. This is a company that provides shipment tracking data and can also send out shipping confirmation emails.
View more information about AfterShip here: Aftership - Additional Tracking Info & Notifications