Integration Management

Updated on June 6th, 2024

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How to Resend Tracking to Order Source

Extensiv Integration Management can retransmit previously sent tracking information to your shopping cart or the marketplace if needed.

Step-by-step guide

  1. Find the order in the Integration Management Orders tab. You can search by date and order number.
  2. Click on the order to pull up the details.
  3. From the Actions menu, select To Cart > Resend Tracking to Cart
  4. The next time the shipment interface runs, Integration Management will attempt to resend this order to your cart.
     

If the Resend Tracking to Cart option is not available, it means Integration Management has never sent tracking in the first place: 

  • Make sure the order is shipped and that the order shows ‘tracking’ in the upper right
  • Make sure your Merchant and Cart level Shipment services are enabled.
  • If the order was recently shipped, it may take some time before the tracking flows back to the order source.
 

 

 
order source resend

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Related Articles

  • How To Manage Alerts
  • How to Resend Order to Warehouse
  • Filter Orders
  • How to set up a shopping cart connection (Merchant Users)

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