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Extensiv's Holiday Preparedness Guide
We understand that the upcoming holiday season is a crucial time for our customers. At Extensiv, we're committed to ensuring a seamless experience for you during this period. In this guide, we'll share the measures we're taking to make your holidays worry-free.
Status Page and Alerts
To know of any potential service disruptions or downtime, we encourage you to visit our System Status page. We highly recommend subscribing to both email and mobile alerts, ensuring that you will promptly receive updates regarding any service-related developments or issues.
Click Subscribe to Updates and provide contact information to start getting notified.
Extensiv Support is delighted to announce that we are fully staffed and prepared to meet your needs. To facilitate this process, we have established a dedicated resource - the 'Contacting Extensiv Support' page - your go-to destination for any support-related queries.
After-Hours Support for Severity-1 Issues
We understand that some situations demand immediate attention. For Severity-1 issues, our after-hours support is available exclusively via telephone.
During these holidays, after-hours support is available for Severity-1 issues only.
During the holiday season, we'll enforce a release freeze, halting the addition of new features and major updates to help drive focus towards system stability and performance.
Our code freeze will be scheduled as follows:
• From November 17, 2023, through December 4, 2023
• From December 15, 2023, through January 5, 2024.
Exceptions for Severity-1 issues
If there are any critical incidents categorized as Severity 1, they will be addressed, even during the release freeze period.
Load Testing and Monitoring
We run tests regularly to make sure our systems can handle high traffic. Our systems are designed to automatically adjust to increased demand. We also added additional infrastructure during the holiday seasons to support the busy time.
As always, we're keeping a close eye on things, 24/7, to catch any potential issues.
We hope this guide provides insight into our commitment to your satisfaction.
Should you have any questions or encounter any issues, please don't hesitate to reach out to our support team. Thank you for choosing Extensiv, and we look forward to serving you during this festive time.