Overview

The new Extensiv Help Center is a centralized knowledge base designed to provide users with self-service resources, product documentation, and community-driven support. It offers quick access to product guides, release notes, training, and system updates, ensuring that customers and partners can maximize the value of Extensiv’s suite of solutions.  

Features

• Comprehensive Product Coverage
  • Dedicated sections for Extensiv Hub, 3PL Warehouse Manager, Warehouse Management, Order Management, Integration Management, Network Manager, Billing Manager, and Fulfillment Marketplace

    

      
  • Each section has been revamped to ensure ease of use and navigation. 

    

  • Each section has quick links for their respective most popular articles.
• Release Notes
  • Ensures users stay current with evolving capabilities with regular updates on new features, bug fixes, and enhancements across all Extensiv products.

    

• Sandbox and Early Access Program
  • Enables customers to experiment and prepare for upcoming changes or features before full rollout by providing a safe testing environment to do so. 

    

• Training and Certification
  • Provides quick access to Extensiv University and its structured modules and available certifications 

    

• AI-Powered Assistance (AI Chat)
  • The embedded AI Chatbot provides users with instant answers, guided navigation, and relevant article suggestions to reduce support workload and wait times. 

    

    
     

Benefits

• Faster onboarding and troubleshooting
• Build team expertise and credibility
• Users stay informed on latest improvements
• Reduce risk by testing before deployment
• Access to immediate self-service support