Modifying and Deleting a User Account in Extensiv
The enhanced User Management Workflow is now available in the Extensiv Sandbox environment and is scheduled for release to production on August 13, 2025.
This article details the steps on how a user can view, modify, or delete user accounts in Extensiv Hub.
Only the owner or a user with "edit users" or "remove users" permissions can modify and delete user accounts in Hub.
Viewing a user profile
- Go to the Users module from the left-hand navigation menu.
- Select the appropriate tab: 3PL USERS or CUSTOMER USERS.
- Use the search bar or filters to find the user.
- Click on the user’s name in the list to open their profile and view details.
The “Invite pending” status indicates that the user has not yet accessed Extensiv using the invitation sent via email. Click Resend Invite to send another invitation, if necessary.
Editing a user profile
- Click Edit.
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Update details as needed for each section.
These settings apply to the organization you are currently in. To manage the user settings for other organizations, select a different organization from the dropdown above.
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ACCOUNT SETTINGS
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PERMISSIONS & SECURITY
Product Access
This setting determines which products within Extensiv the user can access. For 3PL Warehouse Manager, you must still specify the level of access as shown below. For other products, access is based on the role assigned at the Extensiv Hub level.
3PL Warehouse ManagerAssign a level of access by selecting a role and classic view access. To learn more about, classic view access, see Assigning Classic View Access.
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WAREHOUSE ACCESS
Deleting a user profile
1. Go to the Users module from the left-hand navigation menu.
2. Select the appropriate tab: 3PL USERS or CUSTOMER USERS.
3. Use the search bar or filters to find the user.
- Click on the user’s name in the list to open their profile and view details.
- Click the three vertical dots next to Edit.
- Click Delete user from organization.
