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Extensiv Hub
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Popular Articles
- Known Issues List
- Logging into Extensiv Hub for the First Time
- Recommended solutions to fix invalid email addresses in 3PL Warehouse Manager
- Navigating Extensiv Hub
- How the transition to Extensiv Hub affects SmartScan
- Product Unification FAQs
- User Management Overview
- How do I Get an Invite?
- Add New User with Integration Manager Permissions
- Getting Started
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Using Hub
- User Management Overview
- Creating User Roles in Extensiv
- Understanding User Roles in Extensiv Hub
- Add New User with 3PL Warehouse Manager Permissions
- Add New User with Warehouse Manager Permissions
- Add New User with Integration Manager Permissions
- Add New User with Billing Manager Permissions
- Modifying and Deleting User Accounts in Hub
- Transferring Ownership of Organization in Hub
- How to Reset Your Password in Extensiv Hub
- Modifying and Deleting Custom User Roles in Hub
- How to Create a New Fulfillment Client as a Sub-Account?
- How to access Extensiv University
- Viewing and Editing User Profile Settings
- Add New User with Order Manager Permissions
- Understanding the Brand Sales Analytics Dashboard
- Assigning Support Chat Permission
- What's my Extensiv ID?
- Adding a Company Logo
- Enabling Two-Factor Authentication (2FA)
- Disabling Two-Factor Authentication
- Setting Up Two-Factor Authentication
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Technical Issues & FAQs
- Known Issues List
- Contacting Extensiv Support
- Recommended solutions to fix invalid email addresses in 3PL Warehouse Manager
- How the transition to Extensiv Hub affects SmartScan
- Product Unification FAQs
- Extensiv Hub Migration Status
- How the transition to Extensiv Hub affects Warehouse Manager (WM) Mobile
- Recommended solutions to fix invalid email addresses in Warehouse Manager
- Understanding Support Processes
- Application Stability
- Verify your connection to Files.com
- Extensiv's Holiday Preparedness Guide
- How to Resolve White Screen Issues with a Hard Refresh or by Clearing the Cache
- Extensiv's Ideas Portal
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Popular Articles
How to Reset Your Password in Extensiv Hub
Extensiv Hub Welcome Email
If you haven't received an invitation to Extensiv Hub yet, don't worry! You can easily resend the Welcome email by following these steps:
- Go through the "Forget Password" process outlined below.
- If you don't have an active Extensiv Hub account, instead of receiving a verification code as outlined in step 3, you'll receive the Welcome to Extensiv Hub email with a temporary password. An active account means that have completed the Extensiv Hub login process by using a valid email address and temporary password, created a new password, and successfully logged into the system.
- Finally, use the instructions in the Logging in to Extensiv Hub for the First Time to guide you through the rest of the login process.
If you can't log in with your known password for Extensiv Hub or you have forgotten your password, you can reset your password to complete your login.
You can take the following steps to reset your password:
- On Extensiv login page, click Forgot Password?
- Enter your email address on the Forgot Password? window. Then, click Send Email.
- Enter the verification code sent to your email. This code will expire in 60 minutes.
- Create a new password. Be guided by the password requirements shown below.
Password Requirements
• At least 8 characters long
• At least 1 capital letter
• At least 1 lowercase letter
• At least 1 number
• At least 1 special character (#, &, !, $)
- Re-enter your new password in the Confirm Password field.
- Click Confirm. You will be redirected to the login page of Extensiv Hub.
- Enter your email and your newly set password.