Extensiv Hub

Updated on February 16th, 2023

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Extensiv Hub
    Getting Started Using Hub Technical Issues & FAQs
  • 3PL Warehouse Manager
    Receiving Operations Inventory Management Shipping Operations System Configuration Scanning Operations Integrations Content Best Practice Resources Release Notes
  • Warehouse Manager
    Getting Started Admin Console Shipping Order Picking & Packing Receiving Customer Portal Cycle Counting Kit Building Managing Users Barcode Scanner Import/Export Integrations Barcoding Wave Picking Bin Move Mobile Receiving and Picking Settings
  • Order Manager
    Dashboard Orders Inventory Purchase Orders Shipments Customers Products Analytics Settings API API Integrations Accessing and Navigating Order Manager Error Messages Order Manager
  • Integration Manager
    General Support Order Sources Order Destinations Troubleshooting API Documentation Extras & Addons
  • FAQs
  • Support
+ More
  • Help Center
  • Extensiv Hub
  • Technical Issues & FAQs
  • Extensiv Hub
    • Getting Started
        • How do I Get an Invite?
        • Logging in to Extensiv Hub for the First Time
        • Navigating Extensiv Hub
        • Warehouse Manager - Extensiv Hub Migration Checklist
    • Using Hub
        • User Management Overview
        • Creating User Roles in Hub
        • Understanding User Roles in Extensiv Hub
        • Add New User with 3PL Warehouse Manager Permissions
        • Add New User with Warehouse Manager Permissions
        • Add New User with Order Manager Permissions
        • Add New User with Integration Manager Permissions
        • Modifying and Deleting User Accounts in Hub
        • Transferring Ownership of Organization in Hub
        • How to Reset Your Password in Extensiv Hub
        • Modifying and Deleting Custom User Roles in Hub
        • How to Create a New Fulfillment Client as a Sub-Account?
    • Technical Issues & FAQs
        • Known Issues List
        • Recommended solutions to fix invalid email addresses in 3PL Warehouse Manager
        • How the transition to Extensiv Hub affects SmartScan
        • Product Unification FAQs
        • Contacting Extensiv Support
        • Extensiv Hub Migration Status
        • How the transition to Extensiv Hub affects Warehouse Manager (WM) Mobile
        • Recommended solutions to fix invalid email addresses in Warehouse Manager
        • Understanding Support Processes

How the transition to Extensiv Hub affects SmartScan

Overview

If you already have an active Extensiv Hub account, you do not need to take any additional action to access SmartScan services. Simply navigate to the SmartScan login screen as you have done previously and you will be redirect to the new login experience. Then, access SmartScan by using your validated Extensiv Hub email address and password to log in. An active account means that you have completed the Extensiv Hub login process by using a valid email address and temporary password, created a new password, and successfully logged into the system.

 

SmartScan is our mobile-based application that is used for scanning in 3PL Warehouse Manager. To learn more, please see our help article Understanding SmartScan.

The article below will serve as your guide for transitioning to the new SmartScan login experience.

Legacy SmartScan login experience

The legacy login experience required a username and password to log in to SmartScan. 
 

Graphical user interface, application

Description automatically generated
 
 

New SmartScan login experience

Following the migration to Extensiv Hub, the new SmartScan login screen will require you to use your Extensiv Hub verified email address and password to log in, instead of a username and password.




 

Having an active Extensiv Hub account is crucial for all existing SmartScan users. If you don't have an Extensiv Hub account, please refer to our “How Do I get an Invite?” help article to gain access. 

 


 

Troubleshooting the Login Process

If you're unable to access SmartScan from the new login page, please review the possible reasons listed below along with their corresponding solutions:

Issue: You do not have a verified Extensiv Hub account.

Here are two possible solutions: 

  • Ask your organization's administrator to resend the invitation email. You can find step-by-step instructions in our help center article titled How do I get an Invite. 
  • Resend the invitation to yourself by clicking Forgot Password on the Extensiv Hub login page. You can follow the step-by-step instructions in our help center article titled How to Reset Your Password in Extensiv Hub. 

Issue: You do not have the necessary 3PL Warehouse Manager permissions to Mobile Scanner. 

Check with your organization’s administrator to help you with appropriate permissions. To learn more, please see our help article Add New User with 3PL Warehouse Manager Permissions.

Graphical user interface, text, application, chat or text message 
Description automatically generated
 

For further assistance, you can reach us by Contacting Extensiv Support. 

 

 

 

 

 

 
smartscan extensiv hub

Was this article helpful?

Yes
No
Share additional feedback about this article

Related Articles

  • Product Unification FAQs
  • Recommended solutions to fix invalid email addresses in 3PL Warehouse Manager
  • Known Issues List
  • Extensiv Hub Migration Status

Not finding the help you need?

Contact Support
Solutions
  • Solutions for Brands
  • Solutions for 3PLs
  • Solutions for 4PLs
  • Solutions for B2B
Products
  • Extensiv 3PL Warehouse Manager
  • Extensiv Warehouse Manager
  • Extensiv Order Manager
  • Extensiv Integration Manager
  • Extensiv Network Manager
Products
  • Customer Success
  • Implementation
  • Consulting
Ecosystem
  • Fulfillment Marketplace
  • Integrations
  • Partners
  • Become a Partner
Resources
  • Resource Library
  • Blog
  • Market Insights
  • What is a 3PL?
  • What is a 4PL?
  • What is a WMS?
  • Why a Cloud-based WMS?
  • Glossary
Help
  • Help Center
  • API Documentation
  • Extensiv Univerisity
  • Community
  • System Status
  • Extensiv Logo
  • 100 N Pacific Coast Hwy, Suite 1100, El Segundo, CA 90245
  • |
  • Contact Us:
  • 83-EXTENSIV 888.375.2368 (main)
  • |
  • 310.844.7570 (local)
  • Copyright © 2023 Extensiv
  • |
  • All rights reserved.
  • Privacy Policy
  • |
  • Terms of Service
  • Follow Us:
Expand