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Extensiv Hub
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Popular Articles
- Known Issues List
- Logging into Extensiv Hub for the First Time
- Recommended solutions to fix invalid email addresses in 3PL Warehouse Manager
- Navigating Extensiv Hub
- How the transition to Extensiv Hub affects SmartScan
- Product Unification FAQs
- User Management Overview
- How do I Get an Invite?
- Add New User with Integration Manager Permissions
- Getting Started
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Using Hub
- User Management Overview
- Creating User Roles in Extensiv
- Understanding User Roles in Extensiv Hub
- Add New User with 3PL Warehouse Manager Permissions
- Add New User with Warehouse Manager Permissions
- Add New User with Integration Manager Permissions
- Add New User with Billing Manager Permissions
- Modifying and Deleting User Accounts in Hub
- Transferring Ownership of Organization in Hub
- How to Reset Your Password in Extensiv Hub
- Modifying and Deleting Custom User Roles in Hub
- How to Create a New Fulfillment Client as a Sub-Account?
- How to access Extensiv University
- Viewing and Editing User Profile Settings
- Add New User with Order Manager Permissions
- Understanding the Brand Sales Analytics Dashboard
- Assigning Support Chat Permission
- What's my Extensiv ID?
- Adding a Company Logo
- Enabling Two-Factor Authentication (2FA)
- Disabling Two-Factor Authentication
- Setting Up Two-Factor Authentication
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Technical Issues & FAQs
- Known Issues List
- Contacting Extensiv Support
- Recommended solutions to fix invalid email addresses in 3PL Warehouse Manager
- How the transition to Extensiv Hub affects SmartScan
- Product Unification FAQs
- Extensiv Hub Migration Status
- How the transition to Extensiv Hub affects Warehouse Manager (WM) Mobile
- Recommended solutions to fix invalid email addresses in Warehouse Manager
- Understanding Support Processes
- Application Stability
- Verify your connection to Files.com
- Extensiv's Holiday Preparedness Guide
- How to Resolve White Screen Issues with a Hard Refresh or by Clearing the Cache
- Extensiv's Ideas Portal
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Popular Articles
How the transition to Extensiv Hub affects SmartScan
Overview
If you already have an active Extensiv Hub account, you do not need to take any additional action to access SmartScan services. Simply navigate to the SmartScan login screen as you have done previously and you will be redirect to the new login experience. Then, access SmartScan by using your validated Extensiv Hub email address and password to log in. An active account means that you have completed the Extensiv Hub login process by using a valid email address and temporary password, created a new password, and successfully logged into the system.
SmartScan is our mobile-based application that is used for scanning in 3PL Warehouse Manager. To learn more, please see our help article Understanding SmartScan.
The article below will serve as your guide for transitioning to the new SmartScan login experience.
Legacy SmartScan login experience
The legacy login experience required a username and password to log in to SmartScan.
New SmartScan login experience
Following the migration to Extensiv Hub, the new SmartScan login screen will require you to use your Extensiv Hub verified email address and password to log in, instead of a username and password.
Having an active Extensiv Hub account is crucial for all existing SmartScan users. If you don't have an Extensiv Hub account, please refer to our “How Do I get an Invite?” help article to gain access.
Troubleshooting the Login Process
If you're unable to access SmartScan from the new login page, please review the possible reasons listed below along with their corresponding solutions:
Issue: You do not have a verified Extensiv Hub account.
Here are two possible solutions:
- Ask your organization's administrator to resend the invitation email. You can find step-by-step instructions in our help center article titled How do I get an Invite.
- Resend the invitation to yourself by clicking Forgot Password on the Extensiv Hub login page. You can follow the step-by-step instructions in our help center article titled How to Reset Your Password in Extensiv Hub.
Issue: You do not have the necessary 3PL Warehouse Manager permissions to Mobile Scanner.
Check with your organization’s administrator to help you with appropriate permissions. To learn more, please see our help article Add New User with 3PL Warehouse Manager Permissions.
For further assistance, you can reach us by Contacting Extensiv Support.
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