Network Manager

Updated on June 23rd, 2023

  • Extensiv Hub
    Popular Articles Getting Started Using Hub Technical Issues & FAQs Extensiv's Ideas Portal
  • 3PL Warehouse Manager
    Receiving Operations Inventory Management Shipping Operations System Configuration Scanning Operations Integrations Content Best Practice Resources Release Notes Popular Articles Troubleshooting Guides
  • Warehouse Management
    Getting Started Admin Console Shipping Order Picking & Packing Receiving Customer Portal Cycle Counting Kit Building Managing Users Barcode Scanner Import/Export Integrations Barcoding Wave Picking Bin Move Mobile Receiving and Picking Settings Popular Articles Reporting
  • Order Management
    Dashboard Orders Inventory Purchase Orders Shipments Customers Products Analytics Settings API API Integrations Accessing and Navigating Order Manager Error Messages Order Manager Popular Articles Accounting Integrations
  • Integration Management
    Getting Started with Integration Manager General Support Troubleshooting Extras & Addons API Documentation Popular Articles Order Sources Order Destinations
  • FAQs
  • Network Manager
    Getting Started Order Routing Management Technical Issues Shopping Carts Settings Settings, Products, and Orders
  • Billing Manager
    Getting Started Using Billing Manager
  • Release Notes
    Extensiv Sandbox Extensiv Extensiv Hub 3PL Warehouse Manager Integration Management Warehouse Management Order Management Billing Manager
  • Fulfillment Marketplace
    Getting Started
  • Sandbox
    Getting Started
+ More
  • Help Center
  • Network Manager
  • Order Routing Management
  • Orders
  • Order Routing Management
    • Orders
        • Apply Actions to Existing Orders in Bulk
        • Custom Fields for Orders (Custom Columns)
        • Duplicate or Clone an Order
        • Customizing the organization of Columns in the Orders Module
        • Resolving an Order in Missing Product Information Status
        • Restoring a Canceled Order
        • Cancel an Order
        • Restore an On-Hold Order
        • Creating a Manual Order
        • Out of Stock Orders
        • Creating a Manual Order - Single or Bulk
        • Manually Mark an Order as Shipped - Individually or in Bulk
        • Export an Order to a 3PL
        • Validating Shipping Addresses
        • Missing Order Info
        • Importing Orders Via Spreadsheet (In Bulk)
        • Resolving an Awaiting Payment Order
        • Merging Orders in Network Manager
        • Exporting Orders
        • Filtering Orders
        • Resolving Missing Product Info Orders
        • How to Add an item to an existing order
        • Missing Fulfillment Source
    • Products
        • Exporting Products
        • Associating and Creating a Listing SKU
        • How to Manage Products
        • Reassign a Listing SKU to Another Product
        • Creating Products
        • Creating Listing SKUs in Bulk (via Spreadsheet)
        • How to Disable Inventory Updates for a Specific Sales Channel
        • How does Extensiv Order Manager handle variations of the same product?
        • Creating Products via Spreadsheet
        • Adjusting Master SKUs
        • Custom Bundle/Kit Export
    • Inventory
        • Viewing Stock Edit History
        • Inventory - How Extensiv Network Manager Presents Bundle Inventory
        • Exporting Stock Details
        • Exporting Inventory
        • Searching for SKUs in the Inventory Module
        • Inventory Module Overview
        • How to Filter Inventory by Warehouse
    • Settings
      • Sales Channel
          • Shopify Locations
          • Shopify Tags
          • Enable or Disable Extensiv Network Manager Email Notifications to Your Customers
          • Deactivating a Sales Channel
          • Adding Shopify as a Sales Channel
          • Viewing a Sales Channel's Edit History
          • Adding Amazon as a Sales Channel
          • Adding eBay as a Sales Channel
          • Adding Walmart as a Sales Channel
          • Editing Sales Channels
          • Adding a Manual Sales Channel
          • How to Exclude a Warehouse From Pushing Inventory to a Sales Channel
          • Adding Sales Channels
          • Reactivating Sales Channels
          • How to Enable Out of Stock Control for eBay Sales Channels
      • Webhooks
          • Order Payment Webhook
          • Shopify Auto-Subscribing Webhooks
          • Shopify Product Update / Product Edit Webhook
          • Order Creation Webhook
          • Shopify Cancellation Webhook
          • Shopify Fulfillment Webhook
          • Shopify Refund Webhook - POS Orders
          • Shopify Product Deletion Webhook
          • BigCommerce Webhook
      • Warehouses
          • Setting Up a Warehouse's International Rank
          • Set Up Field Mappings of Import/Export Files
          • FTP Inventory Import for a 3PL
          • Setting Up Domestic Backup Warehouses
          • Creating and Configuring Warehouses in Extensiv Network Manager
          • Deactivating a Warehouse in Extensiv Network Manager
          • Updating the Address/Return Address for Your Warehouse
          • Enabling Use Component Inventory Setting for Bundles and Kits
      • Orderbots
          • Creating an Orderbot
          • Deactivating an Orderbot in Extensiv Network Manager
          • Editing an Orderbot
          • Automate Orders to Fulfill from a Specific Warehouse
          • Postal Zones in Extensiv Network Manager
          • Orderbots filtered by zip code range
          • Support for Shopify's Additional Details
        • Reverify Shopify Connection
      • Reverify Shopify Connection
      • Understanding Order, Shipment and Inventory Sync Times in Network Manager

Merging Orders in Network Manager

In order to help you save on shipping, Extensiv Network Manager may recommend that two or more unshipped orders be merged into one if they are going to the same customer.

There are 2 validations for Extensiv Network Manager to recommend merging orders:

  • If there are unshipped orders with the same Email Address, Extensiv Network Manager will suggest that the orders be merged.
  • If there is no email address match but unshipped orders have the same Recipient Name and Address, Extensiv Network Manager will suggest the orders be merged.

 

Follow the steps outlined below on how to merge an order in Extensiv Network Manager. 

Step 1

Navigate to Order Routing module. Next, click Orders.

 

Step 2

Select the orders you would like to merge in the orders list. You will need to be able to see both orders to merge in the same orders grid.

To select an order, click on the box next to the order which will highlight the order in blue. 

Step 3

Click on the Merge button. This will open up a new pop-up window.

Step 4

Drag and drop which order you’d like to be the master order and which one you’d like to be the child order(s) from the orders list. You can merge more than two orders at a time. When you are finished, click Merge. Most information in the child order will be replaced by the master order. Some numeric quantities, like weights and totals, may be summed during the merge process.

NOTES

  • A master order cannot be a manual order. You can, however, edit manual orders with new/different order items.
  • You cannot merge orders that are in different order statuses. For example, you cannot merge an order in an Unresolved status with one in Awaiting 3PL status.
  • Attempting these actions will result in an error message.
 

Step 5

Once you've dragged/dropped at least one order into the master order section and one into the section to be merged into the master order, click Merge. You will be prompted to confirm the merge.

If you are merging a manual order with a native sales channel order, you'll be notified that you need to manually update the sale channel with a tracking number when the master order is shipped.

Once you confirm the merge, if the orders were qualified to merge together, you will be prompted with a success prompt like this:

 

Extensiv University

Gain deeper insights and learn more about Network Manager with our online course at Extensiv University.
merge transactions combine orders

Was this article helpful?

Yes
No
Share additional feedback about this article

Related Articles

  • Validating Shipping Addresses
  • Restoring a Canceled Order
  • Resolving an Order in Missing Product Information Status
  • How to Add an item to an existing order

Not finding the help you need?

Contact Support
Solutions
  • Solutions for Brands
  • Solutions for 3PLs
  • Solutions for 4PLs
  • Solutions for B2B
Products
  • Extensiv 3PL Warehouse Manager
  • Extensiv Warehouse Manager
  • Extensiv Order Manager
  • Extensiv Integration Manager
  • Extensiv Network Manager
Products
  • Customer Success
  • Implementation
  • Consulting
Ecosystem
  • Fulfillment Marketplace
  • Integrations
  • Partners
  • Become a Partner
Resources
  • Resource Library
  • Blog
  • Market Insights
  • What is a 3PL?
  • What is a 4PL?
  • What is a WMS?
  • Why a Cloud-based WMS?
  • Glossary
Help
  • Help Center
  • API Documentation
  • Extensiv Univerisity
  • Community
  • System Status
  • Extensiv Logo
  • 100 N Pacific Coast Hwy, Suite 1100, El Segundo, CA 90245
  • |
  • Contact Us:
  • 83-EXTENSIV 888.375.2368 (main)
  • |
  • 310.844.7570 (local)
  • Copyright © 2023 Extensiv
  • |
  • All rights reserved.
  • Privacy Policy
  • |
  • Terms of Service
  • Follow Us:
Expand