Network Manager

Updated on March 19th, 2024

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  • Help Center
  • Network Manager
  • Order Routing Management
  • Orders
  • Order Routing Management
    • Orders
        • Apply Actions to Existing Orders in Bulk
        • Custom Fields for Orders (Custom Columns)
        • Duplicate or Clone an Order
        • Customizing the organization of Columns in the Orders Module
        • Resolving an Order in Missing Product Information Status
        • Restoring a Canceled Order
        • Cancel an Order
        • Restore an On-Hold Order
        • Creating a Manual Order
        • Out of Stock Orders
        • Creating a Manual Order - Single or Bulk
        • Manually Mark an Order as Shipped - Individually or in Bulk
        • Export an Order to a 3PL
        • Validating Shipping Addresses
        • Missing Order Info
        • Importing Orders Via Spreadsheet (In Bulk)
        • Resolving an Awaiting Payment Order
        • Merging Orders in Network Manager
        • Exporting Orders
        • Filtering Orders
        • Resolving Missing Product Info Orders
        • How to Add an item to an existing order
        • Missing Fulfillment Source
    • Products
        • Exporting Products
        • Associating and Creating a Listing SKU
        • How to Manage Products
        • Reassign a Listing SKU to Another Product
        • Creating Products
        • Creating Listing SKUs in Bulk (via Spreadsheet)
        • How to Disable Inventory Updates for a Specific Sales Channel
        • How does Extensiv Order Manager handle variations of the same product?
        • Creating Products via Spreadsheet
        • Adjusting Master SKUs
        • Custom Bundle/Kit Export
    • Inventory
        • Viewing Stock Edit History
        • Inventory - How Extensiv Network Manager Presents Bundle Inventory
        • Exporting Stock Details
        • Exporting Inventory
        • Searching for SKUs in the Inventory Module
        • Inventory Module Overview
        • How to Filter Inventory by Warehouse
    • Settings
      • Sales Channel
          • Shopify Locations
          • Shopify Tags
          • Enable or Disable Extensiv Network Manager Email Notifications to Your Customers
          • Deactivating a Sales Channel
          • Adding Shopify as a Sales Channel
          • Viewing a Sales Channel's Edit History
          • Adding Amazon as a Sales Channel
          • Adding eBay as a Sales Channel
          • Adding Walmart as a Sales Channel
          • Editing Sales Channels
          • Adding a Manual Sales Channel
          • How to Exclude a Warehouse From Pushing Inventory to a Sales Channel
          • Adding Sales Channels
          • Reactivating Sales Channels
          • How to Enable Out of Stock Control for eBay Sales Channels
      • Webhooks
          • Order Payment Webhook
          • Shopify Auto-Subscribing Webhooks
          • Shopify Product Update / Product Edit Webhook
          • Order Creation Webhook
          • Shopify Cancellation Webhook
          • Shopify Fulfillment Webhook
          • Shopify Refund Webhook - POS Orders
          • Shopify Product Deletion Webhook
          • BigCommerce Webhook
      • Warehouses
          • Setting Up a Warehouse's International Rank
          • Set Up Field Mappings of Import/Export Files
          • FTP Inventory Import for a 3PL
          • Setting Up Domestic Backup Warehouses
          • Creating and Configuring Warehouses in Extensiv Network Manager
          • Deactivating a Warehouse in Extensiv Network Manager
          • Updating the Address/Return Address for Your Warehouse
          • Enabling Use Component Inventory Setting for Bundles and Kits
      • Orderbots
          • Creating an Orderbot
          • Deactivating an Orderbot in Extensiv Network Manager
          • Editing an Orderbot
          • Automate Orders to Fulfill from a Specific Warehouse
          • Postal Zones in Extensiv Network Manager
          • Orderbots filtered by zip code range
          • Support for Shopify's Additional Details
        • Reverify Shopify Connection
      • Reverify Shopify Connection
      • Understanding Order, Shipment and Inventory Sync Times in Network Manager

Restoring a Canceled Order

A canceled order can only be restored if the sales channel has not been notified of the cancellation.

To restore an order that has been canceled, follow the procedure below.

Step 1: Navigate to Order Routing of Network Manager. then, click Settings.

Step 2: Click Orders.

Step 3: On Filter By tab, select Canceled from the dropdown menu. Select your preferred item on criteria field to view canceled orders by that criteria.

Step 4: On the Orders panel in the center, select the order to be restored, then click the Restore button.

Step 5: On the Restore Orders window, click the Yes - Restore button to confirm the restoration of the order.
 

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Related Articles

  • Duplicate or Clone an Order
  • Resolving an Order in Missing Product Information Status
  • Custom Fields for Orders (Custom Columns)
  • Apply Actions to Existing Orders in Bulk

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