• Help Center
  • Network Manager
  • Order Routing Management
  • Orders
  • Order Routing Management
    • Orders
        • Apply Actions to Existing Orders in Bulk
        • Custom Fields for Orders (Custom Columns)
        • Duplicate or Clone an Order
        • Customizing the organization of Columns in the Orders Module
        • Resolving an Order in Missing Product Information Status
        • Restoring a Canceled Order
        • Cancel an Order
        • Restore an On-Hold Order
        • Creating a Manual Order
        • Out of Stock Orders
        • Creating a Manual Order - Single or Bulk
        • Manually Mark an Order as Shipped - Individually or in Bulk
        • Export an Order to a 3PL
        • Validating Shipping Addresses
        • Missing Order Info
        • Importing Orders Via Spreadsheet (In Bulk)
        • Resolving an Awaiting Payment Order
        • Merging Orders in Network Manager
        • Exporting Orders
        • Filtering Orders
        • Resolving Missing Product Info Orders
        • How to Add an item to an existing order
        • Missing Fulfillment Source
    • Products
        • Exporting Products
        • Associating and Creating a Listing SKU
        • How to Manage Products
        • Reassign a Listing SKU to Another Product
        • Creating Products
        • Creating Listing SKUs in Bulk (via Spreadsheet)
        • How to Disable Inventory Updates for a Specific Sales Channel
        • How does Extensiv Order Manager handle variations of the same product?
        • Creating Products via Spreadsheet
        • Adjusting Master SKUs
        • Custom Bundle/Kit Export
    • Inventory
        • Viewing Stock Edit History
        • Inventory - How Extensiv Network Manager Presents Bundle Inventory
        • Exporting Stock Details
        • Exporting Inventory
        • Searching for SKUs in the Inventory Module
        • Inventory Module Overview
        • How to Filter Inventory by Warehouse
    • Settings
      • Sales Channel
          • Shopify Locations
          • Shopify Tags
          • Enable or Disable Extensiv Network Manager Email Notifications to Your Customers
          • Deactivating a Sales Channel
          • Adding Shopify as a Sales Channel
          • Viewing a Sales Channel's Edit History
          • Adding Amazon as a Sales Channel
          • Adding eBay as a Sales Channel
          • Adding Walmart as a Sales Channel
          • Editing Sales Channels
          • Adding a Manual Sales Channel
          • How to Exclude a Warehouse From Pushing Inventory to a Sales Channel
          • Adding Sales Channels
          • Reactivating Sales Channels
          • How to Enable Out of Stock Control for eBay Sales Channels
      • Webhooks
          • Order Payment Webhook
          • Shopify Auto-Subscribing Webhooks
          • Shopify Product Update / Product Edit Webhook
          • Order Creation Webhook
          • Shopify Cancellation Webhook
          • Shopify Fulfillment Webhook
          • Shopify Refund Webhook - POS Orders
          • Shopify Product Deletion Webhook
          • BigCommerce Webhook
      • Warehouses
          • Setting Up a Warehouse's International Rank
          • Set Up Field Mappings of Import/Export Files
          • FTP Inventory Import for a 3PL
          • Setting Up Domestic Backup Warehouses
          • Creating and Configuring Warehouses in Extensiv Network Manager
          • Deactivating a Warehouse in Extensiv Network Manager
          • Updating the Address/Return Address for Your Warehouse
          • Enabling Use Component Inventory Setting for Bundles and Kits
      • Orderbots
          • Creating an Orderbot
          • Deactivating an Orderbot in Extensiv Network Manager
          • Editing an Orderbot
          • Automate Orders to Fulfill from a Specific Warehouse
          • Postal Zones in Extensiv Network Manager
          • Orderbots filtered by zip code range
          • Support for Shopify's Additional Details
        • Reverify Shopify Connection
      • Reverify Shopify Connection
      • Understanding Order, Shipment and Inventory Sync Times in Network Manager

Restore an On-Hold Order

  1. To restore an order that is on hold, navigate to the Order Routing > Orders. 
  2. On the Filter By dropdown, select the On Hold status. 
  3. In the Orders section in the middle, select/highlight the row of the on hold order to be restored, then click Restore.
  4. On the Restore Orders confirmation window, click the Yes - Restore button to confirm that you are restoring the on-hold order.


     
  5. Once the order is restored, the order will fall into the next applicable status.
reactivate reinstated

Was this article helpful?

Yes
No
Share additional feedback about this article

Related Articles

  • Cancel an Order
  • Apply Actions to Existing Orders in Bulk
  • Custom Fields for Orders (Custom Columns)
  • Customizing the organization of Columns in the Orders Module

Not finding the help you need?

Contact Support
Solutions
  • Solutions for Brands
  • Solutions for 3PLs
  • Solutions for 4PLs
  • Solutions for B2B
Products
  • Extensiv 3PL Warehouse Manager
  • Extensiv Warehouse Manager
  • Extensiv Order Manager
  • Extensiv Integration Manager
  • Extensiv Network Manager
Products
  • Customer Success
  • Implementation
  • Consulting
Ecosystem
  • Fulfillment Marketplace
  • Integrations
  • Partners
  • Become a Partner
Resources
  • Resource Library
  • Blog
  • Market Insights
  • What is a 3PL?
  • What is a 4PL?
  • What is a WMS?
  • Why a Cloud-based WMS?
  • Glossary
Help
  • Help Center
  • API Documentation
  • Extensiv Univerisity
  • Community
  • System Status
  • Extensiv Logo
  • 100 N Pacific Coast Hwy, Suite 1100, El Segundo, CA 90245
  • |
  • Contact Us:
  • 83-EXTENSIV 888.375.2368 (main)
  • |
  • 310.844.7570 (local)
  • Copyright © 2023 Extensiv
  • |
  • All rights reserved.
  • Privacy Policy
  • |
  • Terms of Service
  • Follow Us:
Expand