Network Manager

Updated on March 19th, 2024

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  • Help Center
  • Network Manager
  • Order Routing Management
  • Orders
  • Order Routing Management
    • Orders
        • Apply Actions to Existing Orders in Bulk
        • Custom Fields for Orders (Custom Columns)
        • Duplicate or Clone an Order
        • Customizing the organization of Columns in the Orders Module
        • Resolving an Order in Missing Product Information Status
        • Restoring a Canceled Order
        • Cancel an Order
        • Restore an On-Hold Order
        • Creating a Manual Order
        • Out of Stock Orders
        • Creating a Manual Order - Single or Bulk
        • Manually Mark an Order as Shipped - Individually or in Bulk
        • Export an Order to a 3PL
        • Validating Shipping Addresses
        • Missing Order Info
        • Importing Orders Via Spreadsheet (In Bulk)
        • Resolving an Awaiting Payment Order
        • Merging Orders in Network Manager
        • Exporting Orders
        • Filtering Orders
        • Resolving Missing Product Info Orders
        • How to Add an item to an existing order
        • Missing Fulfillment Source
    • Products
        • Exporting Products
        • Associating and Creating a Listing SKU
        • How to Manage Products
        • Reassign a Listing SKU to Another Product
        • Creating Products
        • Creating Listing SKUs in Bulk (via Spreadsheet)
        • How to Disable Inventory Updates for a Specific Sales Channel
        • How does Extensiv Order Manager handle variations of the same product?
        • Creating Products via Spreadsheet
        • Adjusting Master SKUs
        • Custom Bundle/Kit Export
    • Inventory
        • Viewing Stock Edit History
        • Inventory - How Extensiv Network Manager Presents Bundle Inventory
        • Exporting Stock Details
        • Exporting Inventory
        • Searching for SKUs in the Inventory Module
        • Inventory Module Overview
        • How to Filter Inventory by Warehouse
    • Settings
      • Sales Channel
          • Shopify Locations
          • Shopify Tags
          • Enable or Disable Extensiv Network Manager Email Notifications to Your Customers
          • Deactivating a Sales Channel
          • Adding Shopify as a Sales Channel
          • Viewing a Sales Channel's Edit History
          • Adding Amazon as a Sales Channel
          • Adding eBay as a Sales Channel
          • Adding Walmart as a Sales Channel
          • Editing Sales Channels
          • Adding a Manual Sales Channel
          • How to Exclude a Warehouse From Pushing Inventory to a Sales Channel
          • Adding Sales Channels
          • Reactivating Sales Channels
          • How to Enable Out of Stock Control for eBay Sales Channels
      • Webhooks
          • Order Payment Webhook
          • Shopify Auto-Subscribing Webhooks
          • Shopify Product Update / Product Edit Webhook
          • Order Creation Webhook
          • Shopify Cancellation Webhook
          • Shopify Fulfillment Webhook
          • Shopify Refund Webhook - POS Orders
          • Shopify Product Deletion Webhook
          • BigCommerce Webhook
      • Warehouses
          • Setting Up a Warehouse's International Rank
          • Set Up Field Mappings of Import/Export Files
          • FTP Inventory Import for a 3PL
          • Setting Up Domestic Backup Warehouses
          • Creating and Configuring Warehouses in Extensiv Network Manager
          • Deactivating a Warehouse in Extensiv Network Manager
          • Updating the Address/Return Address for Your Warehouse
          • Enabling Use Component Inventory Setting for Bundles and Kits
      • Orderbots
          • Creating an Orderbot
          • Deactivating an Orderbot in Extensiv Network Manager
          • Editing an Orderbot
          • Automate Orders to Fulfill from a Specific Warehouse
          • Postal Zones in Extensiv Network Manager
          • Orderbots filtered by zip code range
          • Support for Shopify's Additional Details
        • Reverify Shopify Connection
      • Reverify Shopify Connection
      • Understanding Order, Shipment and Inventory Sync Times in Network Manager

Out of Stock Orders

Any orders that have a Master SKU with not enough stock to fulfill an order will be in the Unresolved - Out of Stock order status. To resolve these orders, you either need to add inventory in the warehouse for the item that is out of stock or change the fulfillment to a warehouse that has stock.

To know if the unresolved order is an out of stock issue, follow the guide below. 

  1. Navigate to the Order Routing module. Next, click Orders. Click the dropdown arrow of Filter By field and select Unresolved.

     
     
  2. On the Order Items panel at the bottom, note that there is an Out of Stock error message on the Master SKU that is out of stock at the currently assigned warehouse. Take note of the Master SKU since you will be adding more of this SKU to your inventory in 3PL Warehouse Manager.


     
replenish inventory

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Related Articles

  • Duplicate or Clone an Order
  • Restoring a Canceled Order
  • Resolving an Order in Missing Product Information Status

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