This article outlines steps on how to create a rush fee rate that could be applied whenever a transaction is processed outside the normal process and Service Level Agreement (SLA).

Scenario: As a 3PL provider, I want to create a rate that will charge my customers a rush fee when I process a transaction outside my SLA. 

Step-by-step guide

1. Go to Rates > Rate List. 
   
2. Click + Create Rate in the upper right corner. 
   
3. Select the following options in the Create New Rate window.
   
   Automated rate > Smart Rate > Flat Rate
   
4. Provide basic details such as Rate Name, Rate Description, and Charge Label.
5. Select Shipping for the Transaction Type and Handling for the Charge Category.
6. Select Fulfillment Time for the Conditional Field in the Charge Condition section.
   

   Fulfillment time refers to the time taken between the transaction created date/time and the transaction confirmed date/time.

   The Conditional Value specifies the number, or range, of hours between the transaction created date/time and the transaction confirmed date/time for which this rate applies.

    
7. Select Between as the operator for this scenario. Then, indicate the number of hours in the Conditional Value field.  
   
8. Click Next.
9. Select the following options in the Charge Method section. Then, click Next. 
   
   Charge Type: Flat
   Counting Unit: Transaction
   Calculate By: Count
   
10. Indicate the desired charge amount for this rate. Then, click Next. 
    
11. Select between No or Yes, Add Condition. If you select Yes, Add Condition, you can add another condition as desired. Repeat Steps 7-10 in this case. Otherwise, proceed to Step 12 if you select No.
12. (Optional) Group Total Charges by Location, Lot, SKU or Item Classification in the Rate-Level Rules section. Otherwise, click Skip.
    
13. Click Yes, Save to save this rate.
14. (Optional) Select Yes to add to a rate sheet as desired.