This article offers a step-by-step guide to setting up a special rate for a specific customer who handles FBA prep, including putting labels on each carton they prepare for their FBA orders. For further guidance, you can watch the instructional video here. 

1. Navigate to Customers in the left navigation menu. 
2. Select a customer from the list. This will open the Settings windows for this particular customer as shown below.
   
3. Click + Create Rate in the upper right corner. A new window will pop up to confirm creating a custom rate applicable to the selected customer. 
   Click Yes, Next to proceed. 
   
4. Select the following options as shown below on the Create New Rate window. Then, click Continue. 
   
   Automated > Smart Rate > Flat Rate
   
5. Provide basic details such as Rate Name, Rate Description, and Charge Label. You have an option to not add a GL Account # at this point.
6. Select Shipping for the Transaction Type and Handling for the Charge Category. Then, click Continue.
   
7. Select the following for each field in the Charge Condition section. Then, click Next.
   
   Conditional Field: SKU
   Operator: Contains
   Conditional Value: (Enter desired value i.e.,‘FN’)
   
8. Select the following for each field in the Charge Method section. Then, click Next.
   
   Charge Type: Flat
   Counting Unit: Packaging Units
   Calculate By: Count Less Other UOMs
   

   What does Count Less Other UOMs mean in above scenario?

   The system only considers the total number of cartons and doesn't keep track of individual items within each order.

    

11.  Enter the desired charge in the Charge Amount section. Then, click Next. 
    
    A new window will pop up asking if you would like to add another condition, you can click No if you don't need to add an additional condition.
12. Click Skip on the Rate-Level Rule section. There is no need to group total charges.
13. Click Yes, Save to save this rate.
14. Select Yes or No as desired if you want to add to a rate sheet.