Zoho Inventory

Order Destinations

Zoho - Error message: The Customer is inactive. Please enter an active Customer.

Problem:

Zoho returns the following error message preventing Extensiv Integration Manager from sending orders to Zoho Inventory.

Solution:

The customer on the order already exists in Zoho, but the customer record is inactive.

Either:

1) Mark the customer as active inside Zoho

or

2) Delete the customer inside Zoho. Integration Manager will create a new one when the order is sent over.

Then Integration Manager will be able to push over the order(s).

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