Integration Management

Updated on October 16th, 2023

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Order Destinations

ShipHero Error - Email is required

Problem

Orders are failing to load into ShipHero with the error message:

Error sending orders to ShipHero

Order XXXX error: email is required. Error Code: 422

Solution

ShipHero requires that all orders have a customer email associated with them. This error occurs if you receive and order with no customer email address on it. There are two options:

Fix the specific order

The alert will link to the specific order.
From the order click Actions > Edit Order
Add an email address and save
Extensiv Integration Manager will re-send the order the next time the interface runs automatically.

Set a default email address

In Integration Manager browse to the shopping cart the order came from
Click Edit Setup
At the very bottom of the page fill out the Default Order Email option.
If an order ever loads without an email address, Integration Manager will send Ship Hero this default email address instead.

shiphero email error