Integration Management

Updated on February 23rd, 2023

  • Extensiv Hub
    Popular Articles Getting Started Using Hub Technical Issues & FAQs Extensiv's Ideas Portal
  • 3PL Warehouse Manager
    Receiving Operations Inventory Management Shipping Operations System Configuration Scanning Operations Integrations Content Best Practice Resources Release Notes Popular Articles Troubleshooting Guides
  • Warehouse Management
    Getting Started Admin Console Shipping Order Picking & Packing Receiving Customer Portal Cycle Counting Kit Building Managing Users Barcode Scanner Import/Export Integrations Barcoding Wave Picking Bin Move Mobile Receiving and Picking Settings Popular Articles Reporting
  • Order Management
    Dashboard Orders Inventory Purchase Orders Shipments Customers Products Analytics Settings API API Integrations Accessing and Navigating Order Manager Error Messages Order Manager Popular Articles Accounting Integrations
  • Integration Management
    Getting Started with Integration Manager General Support Troubleshooting Extras & Addons API Documentation Popular Articles Order Sources Order Destinations
  • FAQs
  • Network Manager
    Getting Started Order Routing Management Technical Issues Shopping Carts Settings Settings, Products, and Orders
  • Billing Manager
    Getting Started Using Billing Manager
  • Release Notes
    Extensiv Sandbox Extensiv Extensiv Hub 3PL Warehouse Manager Integration Management Warehouse Management Order Management Billing Manager
  • Fulfillment Marketplace
    Getting Started
  • Sandbox
    Getting Started
+ More
  • Help Center
  • Integration Management
  • Order Destinations
  • ShipHero
  • Order Destinations
    • Amazon MCF
        • Amazon Multi-Channel Fulfillment Overview
        • Setting Up Amazon Multi-Channel Fulfillment
    • Amware
        • Setting Up Amware
        • Targeting Amware's Sandbox Environment
    • Anchanto
        • Anchanto Report Tracking At Certain Stage
        • Anchanto - Order Status Sync Callback is failed
        • Anchanto Overview
        • Setting Up Anchanto
    • ApparelMagic OMS
        • ApparelMagic OMS Integration Overview
        • ApparelMagic Ship Methods
        • Load ApparelMagic Shipments with no Tracking Number
        • Setting Up ApparelMagic OMS
        • Working with Foreign Currencies in ApparelMagic
    • Bergen Logistics
        • Bergen Logistics Integration Overview
        • Setting Up Bergen Logistics
    • ChannelAdvisor
        • Setting Up ChannelAdvisor
    • Cin7 Omni
        • Cin7 Omni Integration Overview - Order Destination
        • Setting Up Cin7 Omni as Order Destination
    • CIO Direct
        • Setting Up CIO Direct
    • Connected Business
        • Connected Business Integration Overview
        • Setting Up Connected Business
    • Core Warehouse
        • Core Warehouse Overview
    • CoreCommerce OMS
        • CoreCommerce OMS Integration Overview
        • Setting Up CoreCommerce OMS
    • CSV Warehouse
        • CSV Mapping - Extra Fields
        • CSV Warehouse Mapping Instructions
        • CSV Warehouse Overview
        • Setting Up CSV Warehouse
    • Cin7 Core OMS (Dear)
        • Cin7 Core OMS (Dear) Overview
        • Cin7 Core OMS (Dear) Settings
        • Setting Up Cin7 Core OMS (Dear)
    • Deposco
        • Deposco Overview
        • Setting Up Deposco
    • DesktopShipper
        • DesktopShipper Overview
        • Setting Up DesktopShipper
    • DSV
        • Setting Up DSV
    • EasyPost Fulfillment
        • EasyPost Fulfillment Integration Overview
        • EasyPost Packing Slips & Inserts
        • EasyPost Testing Guide
        • Missing products/inventory entries from EasyPost
        • Duplicate Orders Loaded in EasyPost
        • Setting Up EasyPost Fulfillment
    • Enlinx
        • Enlinx Integration Overview
        • Setting Up Enlinx
    • Extensiv 3PL Warehouse Manager
        • Extensiv 3PL Warehouse Manager Alerts
        • Extensiv 3PL Warehouse Manager API Permissions
        • Extensiv 3PL Warehouse Manager Error Code: ValueNotSupported. Not assigned to Customer X
        • Extensiv 3PL Warehouse Manager Overview
        • Setting Up Extensiv 3PL Warehouse Manager
        • Setting Up International Warehouse Group
        • Setting Up Kelly Global Logistics
    • Extensiv Warehouse Manager
        • Extensiv Integration Manager Integration Overview - Order Destination
        • Setting Up Extensiv Warehouse Manager as an Order Destination
    • Feature List
        • Cancel Order in WMS
        • Inventory Sync Pickup
        • Multi-Warehouse Support
        • Order Cancel Pickup
        • Order Send
        • Product Alias Pickup
        • Product Detail Pickup
        • Product Sync
        • Purchase Order Loading
        • Purchase Order Receiving Pickup
        • Shipment Confirmation Pickup
    • Fishbowl
        • Setting Up Fishbowl
    • Flowspace
        • Setting up Flowspace
    • GoCadence
        • GoCadence Overview
        • Setting Up GoCadence
    • HighJump
        • HighJump Overview
        • Setting Up HighJump
    • Infoplus Commerce
        • Error uploading orders to InfoPlus: Operation timed out
        • Infoplus Commerce Overview
        • Setting Up Infoplus Commerce
    • Katana MRP
        • Katana MRP Integration Overview - Order Destination
        • Setting Up Katana MRP as Order Destination
    • Landmark Global
        • Landmark Global Overview
        • Setting Up Landmark Global
    • LogiView
        • Setting Up LogiView
    • Logiwa
        • Setting up Logiwa
    • Moulton Logistics
        • Moulton Logistics Overview
    • NetSuite OMS
        • Netsuite OMS rejecting orders
        • NetSuite OMS Integration Overview
        • Setting Up NetSuite OMS
    • Northstar Automation
        • Northstar Automation Overview
        • Setting Up NorthStar Automation
    • OfficeDepot
        • Setting Up Office Depot
    • Omni Logistics
        • Setting Up Omni Logistics
    • Orderbot
        • Setting Up Orderbot WMS
    • PowerHouse
        • Setting Up PowerHouse
    • Propago
        • Propago Integration Overview - Order Destination
        • Setting Up Propago as Order Destination
    • Rakuten Super Logistics
        • Rakuten Super Logistics Overview
        • Setting Up Rakuten Super Logistics
    • Red Stag Fulfillment
        • Red Stag Fulfillment Integration Overview
        • Red Stag Fulfillment Order Settings
        • Setting Up Red Stag Fulfillment
    • RF Pathways
        • RF Pathways Overview
        • Setting Up RF Pathways
    • Rockpoint Logistics
        • Rockpoint Logistics Overview
        • Setting Up Rockpoint Logistics
    • Ruby Has
        • Ruby Has Overview
        • Setting Up Ruby Has
    • Ship Central
        • Setting Up Ship Central
        • Ship Central API User Setup
        • Ship Central Integration Overview
    • ShipBob
        • Dropshipping Orders with ShipBob
        • Setting Up ShipBob
        • ShipBob - Invalid ShippingOption in request
        • ShipBob Integration Overview
    • Shipedge
        • Setting Up Shipedge
        • Shipedge Overview
    • ShipHero
        • Setting Up ShipHero
        • ShipHero API Updates - July 31st, 2020
        • ShipHero Error - Email is required
        • ShipHero Integration Overview
        • ShipHero-Missing Tracking
    • Shippo
        • Setting Up Shippo
        • Shippo Integration Overview
    • Ship-Right Solutions
        • Setting up Ship-Right Solutions
    • ShipStation
        • Order Missing From ShipStation
        • Setting Up ShipStation WMS
        • ShipStation WMS - Unique Connection for Each Order Source
        • ShipStation WMS Overview
        • Setting Up ShipStation as an Order Destination for Extensiv Order Management
    • Shopping Cart Fulfillment
        • Setting Up Shopping Cart Fulfillment
    • Extensiv Order Management OMS
        • Extensiv Order Manager OMS - Cannot acknowledge inventory for non-manual sales channels
        • Extensiv Order Manager OMS Inventory Not Syncing (Sync Per Order Manager Sales Channel Mode)
        • Extensiv Order Manager OMS Overview
        • Extensiv Order Manager OMS Settings Order
        • How to enable inventory sync from Extensiv Order Manager OMS
        • Setting Up Extensiv Order Manager OMS
    • SmartTurn
        • Setting Up SmartTurn
    • SnapFulfil
        • Setting Up Carter Distribution
        • Setting Up SnapFulfil WMS
        • Snapfulfil Integration Overview
    • SphereWMS
        • Loading Product Aliases from SphereWMS
        • Setting Up SphereWMS
        • SphereWMS Overview
    • Unleashed
        • Setting Up Unleashed OMS
        • Unleashed OMS Overview
    • VeraCore
        • Setting Up VeraCore
        • VeraCore - Invalid Freight Code/Description
        • VeraCore - Multi package orders not reporting tracking properly
        • VeraCore Overview
    • Vin eRetail
        • Setting up Vin eRetail WMS
    • Wolin Design Group
        • Setting Up Wolin Design Group
        • Wolin Design Group Overview
    • Zoho Inventory
        • Adding Custom Sales Order Fields in Zoho
        • Error Retrieving Inventory Levels from Zoho
        • Setting Up Zoho Inventory OMS
        • Zoho - Error message: The Customer is inactive. Please enter an active Customer.
        • Zoho - Error message: Unable to find or create Customer Record in Zoho for order number
        • Zoho Inventory OMS Integration Overview

ShipHero API Updates - July 31st, 2020

In July 2019 ShipHero announced they would be deprecating their old API system and transitioning to a new GraphQL interface. This new ShipHero interface is a different communication system than Extensiv Integration Manager has historically used and carries new requirements and features for data transactions. Please read this article carefully to understand how this could impact your connection between our two systems.

ShipHero is deprecating the API July 31st but the connection will continue to work until September 1st. This means that you can continue using the old system until 09/01 after which it will cease to function. ShipHero will not provide support for the legacy API connection after July 31st.
 
 

What this means for Integration Manager accounts

On July 17th Integration Manager will make the new ShipHero connection available for accounts looking to transition. Although accounts can technically continue using the legacy connection up until September 1st users are encouraged to migrate to the new interface as soon as possible. You can find our guide for setting the new ShipHero connection here.

 

We will continue to provide service and support for the legacy API connection after the July 31st date but can not support it past the hard deadline of September 1st. After that date, ShipHero will disable all ability to retrieve or send data over the legacy system. To avoid interruptions to service accounts must change to the new interface before that date.

 

Connection differences

Integration Manager's current primary goal is to make sure that all features formerly supported using the legacy connection will continue to be available on this new system. All settings and features on the deprecated system have been set up to work with the new GraphQL interface with the exception of order cancellation. The ability to detect canceled orders and send order cancellations to ShipHero will be released at a later date. If you have any concerns about support for a feature through this new interface please reach out to Integration Manager support for more information.

 

New authentication method

To authenticate using the updated ShipHero you will need to provide a Bearer token and a Refresh token. Our guide on how to locate those can be found here.

 

3PL accounts

Fulfillment (3PL) accounts using ShipHero will want to review a new setting at the merchant level. Previously the API Keys used to connect to ShipHero were linked to a specific Shop and Customer Record in the ShipHero system. With the new authentication method there is no link between customer or shop and API Key. Fulfillment accounts that want to continue designating orders for specific customer accounts or shops will need to edit the Customer Account Email and Default Shop Name fields in their Merchant Settings for each merchant. 
 
 

 

 

 

It is also recommended that a new Third-Party Developer user is created in ShipHero for each individual merchant. This will help keep each client's order flow separate from the others and decrease the possibility for future problems. Information on setting up a Third-Party developer can be found here.

 

Will this affect any recent orders?

Upgrading your ShipHero connection will not affect any orders that have already been sent for fulfillment. Integration Manager will still be able to download the shipping data and return it to your order sources. You will have continuous order coverage with the upgrade.
 

 

Was this article helpful?

Yes
No
Share additional feedback about this article

Related Articles

  • Setting Up ShipHero
  • ShipHero Integration Overview

Not finding the help you need?

Contact Support
Solutions
  • Solutions for Brands
  • Solutions for 3PLs
  • Solutions for 4PLs
  • Solutions for B2B
Products
  • Extensiv 3PL Warehouse Manager
  • Extensiv Warehouse Manager
  • Extensiv Order Manager
  • Extensiv Integration Manager
  • Extensiv Network Manager
Products
  • Customer Success
  • Implementation
  • Consulting
Ecosystem
  • Fulfillment Marketplace
  • Integrations
  • Partners
  • Become a Partner
Resources
  • Resource Library
  • Blog
  • Market Insights
  • What is a 3PL?
  • What is a 4PL?
  • What is a WMS?
  • Why a Cloud-based WMS?
  • Glossary
Help
  • Help Center
  • API Documentation
  • Extensiv Univerisity
  • Community
  • System Status
  • Extensiv Logo
  • 100 N Pacific Coast Hwy, Suite 1100, El Segundo, CA 90245
  • |
  • Contact Us:
  • 83-EXTENSIV 888.375.2368 (main)
  • |
  • 310.844.7570 (local)
  • Copyright © 2023 Extensiv
  • |
  • All rights reserved.
  • Privacy Policy
  • |
  • Terms of Service
  • Follow Us:
Expand