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Master Level & Partner Support
New Customer Introduction
If you are referring a new customer to the Integration Manager to introduce them and start their setup, please email:Â support-im@extensiv.com.
Include the following information:
- Company Name & Customer contact information. Feel free to CC the customer directly on introductory email.
- Plan type (Merchant or Warehouse)
- Integrations needed and which direction
- eg. Orders from Shopify to 3PL Warehouse Manager
- If any non-standard or custom connections are requested, please provide details.
- eg. Client would also like to load orders from FooBar Cart. Can you provide a quote for this system?
- Any time frames available.
Migrate Account Into Master Account
If your clients set up their own Integration Manager account, but instead their account should be a part of your master account, please reach out to support-im@extensiv.com with which account needs to be migrated. After migration, you will be responsible for the billing of their account usage.
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