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General Support
- Alerts
- FAQ
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General Information
- Before turning on your Integration, answer these questions to configure your setup
- Cart Setup Share
- Error sending orders to Zoho Inventory
- Extensiv Integration Management IP Addresses
- Extensiv Integration Management - Return Orders
- Extensiv Integration Management Doesn't Support the Cart I Use
- How Extensiv Integration Manager Handles Errors and Retrying
- How Extensiv Integration Manager's billing cycle works
- Extensiv Integration Management Managed Inventory
- Extensiv Integration Management Support Options
- Extensiv Integration Manager Payments & Billing Access
- Frequently Asked Questions
- Getting Started - Extensiv Integration Manager Fulfillment Account
- Getting Started - Extensiv Integration Manager Merchant Account
- How to set up a merchant (Warehouse Users)
- How to set up a shopping cart connection (Merchant Users)
- How to set up a shopping cart connection (Warehouse Users)
- Known WMS Shipping Issues
- New Integration Checklist
- New or Custom Integration
- Order Charge Field Definitions
- Order Statuses
- Print Shipping Labels
- Product aliases in Extensiv Integration Management
- Schedule Service Frequency
- Sending Bundle or Kit component Products to WMS
- Subscription Orders through Extensiv Integration Manager
- What Does **PII Removed** Mean?
- What is Extensiv Integration Manager?
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Integration Manager How-Tos
- Cancel or Reactivate Extensiv Integration Manager Account
- Enable Pop-ups for Extensiv Integration Manager
- Exclude a Warehouse From Inventory Sync - Disable/Enable Warehouse
- Filter Orders
- Generating HAR File for Support
- How to connect to your Warehouse Management System (WMS)
- How to Export Data from Extensiv Integration Manager
- How to Generate Test Orders in Extensiv Integration Management
- How to Look Up an Order (Merchant Users)
- How to look up an order (Warehouse Users)
- How To Manage Alerts
- How to receive Extensiv Integration Management alerts by email
- How to Resend Order to Warehouse
- How to Resend Tracking to Order Source
- How to Send Shipping Emails From Extensiv Integration Management
- How To Set Timezone
- How to Sign up for a new Extensiv Integration Manager Account
- Item Filters - How to accept or ignore specific products
- Pay Extensiv Integration Manager Account via International Currencies
- Multi-Warehouse Inventory Setup
- SCAC Mapping
- Set Warehouse Address in Extensiv Integration Manager
- Ship Method Mapping
- Understanding the View Product Sync Tool
- Upload Product Aliases
- Wipe/Clear Orders From Extensiv Integration Management
- Partners & Master Accounts
Cancel or Reactivate Extensiv Integration Manager Account
If you can't see these options below, be sure to log in as a user who has Billing Access.
Cancel Account
You can cancel your Extensiv Integration Manager account at any time by going to the Profile & Billing section.
Once there, just click Manage Subscription.
You will be redirected to your Billing and Subscription Portal where you can edit your billing info, access invoice history, and cancel your plan.
Reactivate account
After your account has been disabled, you can log in later at any point and reactivate your account. If you re-activate your account after your previous subscription term has ended, Integration Manager will require upfront payment based on the number of carts in your account for the upcoming month.
