How to Resend Tracking to Order Source
Extensiv Integration Management can retransmit previously sent tracking information to your shopping cart or the marketplace if needed.
Step-by-step guide
- Find the order in the Integration Management Orders tab. You can search by date and order number.
- Click on the order to pull up the details.
- From the Actions menu, select To Cart > Resend Tracking to Cart
- The next time the shipment interface runs, Integration Management will attempt to resend this order to your cart.
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If the Resend Tracking to Cart option is not available, it means Integration Management has never sent tracking in the first place:Â
- Make sure the order is shipped and that the order shows ‘tracking’ in the upper right
- Make sure your Merchant and Cart level Shipment services are enabled.
- If the order was recently shipped, it may take some time before the tracking flows back to the order source.
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