Order Management

Updated on May 15th, 2024

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FedEx ETD

This article reviews how to use ETD in your Extensiv Order Manager account if you have at least one FedEx account set up in Settings > Shipping Providers.

NOTE

To utilize ANY aspect of FedEx ETD, you must have it enabled in your FedEx account. You can reach out to the Order Manager Support Team via Live Chat or email to have our team enable this for you. Just make sure to confirm the FedEx Account Name you want to use ETD for.

 

NOTE: ETD is for international orders ONLY.

 

Configuring FedEx ETD

  1. Go to Settings > Shipping Providers > Configure ETD:
  2. Upload both Signature and Letterhead images - having both on file will help prevent potential issues down the line if one image is ever required but not on file.

    NOTE

    Uploading these images is required if you will ever be requesting the shipping provider to generate the ETD forms. You can still use this feature without uploading them if you will only ever be uploading custom documents.

     

     
  3. Once the Signature and Letterhead images have been added and saved, you're ready to submit ETD for an international order.

Using ETD with FedEx

  1. View an international order in the Orders module that is shipping with FedEx.
  2. Select the Customs tab to configure your international shipment options.
  3. Order Management will communicate that to the provider once the order has been shipped. At that point, printing the shipping label would result in automatically printing any document that is supposed to be included in the shipment packaging.
     

NOTE

There is an orderbot action for ETD called "Set Customs Document On Order." This will allow you to automate the ETD documents you want to be generated for specific orders. If the orderbot is applied, it will add the customs document to the order with the "Request Provider to Generate" option. The orderbot will not add a customs document with the "Upload Custom" option. Even if the order filter is fulfilled, if Order Manager detects that it is not an international order, it will not add the document.

 

Additionally, you still need to add customs declaration information to the international order as per usual.

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