3PL Warehouse Manager

Updated on October 7th, 2024

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  • Help Center
  • 3PL Warehouse Manager
  • Shipping Operations
  • Order Processing
  • Shipping Operations
    • Order Creation
        • Creating Orders
        • Importing Orders
        • Entering Order Contact Details
        • Entering Order Line Items
        • Entering Carrier and Routing Information
        • Entering Custom Order Info
        • Entering Order Charges
        • Cloning an Order
    • Order Management
        • Understanding Order Statuses
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        • Generating Order Documents
        • Batch Order Processing
        • Adjusting Order Charges
    • Shipping Setups
        • Understanding the Parcel API
        • Connecting Carriers to Providers
        • Understanding Carrier Account Logic
        • Configuring Zebra Browser Print
        • Configuring Small Parcel Settings
        • Using Address Validation
        • Connecting Multiple Accounts for the Same Carrier
        • Managing Carrier Accounts
        • Configuring Fulfillment Invoicing
        • Using a Flat File Carrier Integration
        • Managing Shipping Carriers
        • Configuring a Drop Ship Address
        • Managing Ship-to Contacts
        • Managing Retailers
        • Importing Ship-to Contacts
        • Managing Ship Method Mappings
        • Managing 3rd-Party-Billing Contacts
        • Shipping Hazardous Materials
    • Small Parcel Carriers
        • Shipping in Small Parcel Suite
        • Shipping with Amazon Buy
        • Shipping with APC
        • Shipping with Australia Post
        • Shipping with Canada Post
        • Shipping with Canpar
        • Shipping with DHL eCommerce
        • Shipping with DHL Express (AU)
        • Shipping with DHL Express (US)
        • Shipping with ePost Global
        • Shipping with FedEx
        • Shipping with FirstMile
        • Shipping With Flexport
        • Shipping with Globegistics
        • Shipping with Landmark
        • Shipping with OnTrac
        • Shipping with PARCLL
        • Shipping with Passport
        • Shipping with Pitney Bowes Cross-Border Delivery
        • Shipping with Pitney Bowes Standard
        • Shipping with Purolator
        • Shipping with RR Donnelley
        • Shipping with SEKO Ecommerce
        • Shipping with Sendle
        • Shipping with Stallion Express
        • Shipping with Tusk Logistics
        • Shipping with UPS
        • Shipping with USPS (BUKU Ship)
        • Shipping with USPS (Endicia)
        • Shipping with USPS (Stamps.com)
        • Shipping with UPS Mail Innovations®
        • Shipping with FedEx One Rate®
        • Shipping with USPS (Pitney Bowes Expedited)
        • Connecting Small Parcel to UPS
    • Packing Basics
        • Packing Orders
        • Managing Packing Materials
        • Configuring Scales for SmartPack
        • Creating Packing Slip Templates
        • Processing Packages
        • Understanding Automatic Package Generation
        • Consolidating Packages
        • Recalculating Packages
        • Using Packing Materials
        • Understanding Multi-Tier Packing in Process Packages
    • Order Processing
        • Navigating the Small Parcel Homepage
        • Packing in the Small Parcel Space
        • Shipping in the Small Parcel Space
        • Using High Volume Processing (HVP) with SmartParcel
        • Printing Return Labels
        • Printing Combo Labels
        • Voiding Shipping Labels
        • Troubleshooting Blank Shipping Labels
        • Creating End of Day Requests (Manifesting)
    • Billing Best Practices for Shipping
        • Common Transactional Shipping Charges
        • Flat Order Processing Fees
        • Item-Based Handling Fees
        • Freight Fees
    • International Shipping
        • Shipping Internationally with SmartParcel
        • Capturing Digital Assets for FedEx ETD
        • Tax Identifiers in Small Parcel Suite
        • Package Description for Mexico Shipments
      • Enabling Integrated Packing Slip

Printing Return Labels

Return labels are sometimes included with a package if the recipient of an order needs to return one or more items. This article reviews how to print a return label for a customer.

To utilize return labels in 3PL Warehouse Manager, you must have a SmartParcel subscription, as well as Return Labels enabled for your account under Admin > Settings.

 

Please note creating labels that are charged on carrier acceptance is not supported directly for Endicia—you may only use this feature with Endicia accounts offered through Stamps.com.

SmartParcel currently is unable to support return label creation for international shipment configurations. Only domestic return labels are possible.

Step 1: Configure return labels

Before you begin printing return labels, you'll want to make sure you have the appropriate settings configured in the Small Parcel space.

  1. Navigate to the Settings page in the Small Parcel space, then select a customer from the drop-down menu.
  1. Locate the Returns section to specify which services are used in the event of a return, as well as the return address you want to utilize for this customer's labels. Each field is detailed below.
  • FedEx Return Service: Specifies which FedEx service level is used for FedEx returns
  • UPS Return Service: Specifies which UPS service level is used for UPS returns
  • USPS Return Service: Specifies the type of return when shipping with USPS—by default, the 'Priority' service level is used for USPS returns
    • Standard Return: Bills the account the moment the label is printed by USPS
    • Pay On Use: Bills the account once the return label is scanned and shipped by USPS (not supported unless configured through Endicia)
  • The remaining fields are used to specify what populates as the Ship From address on a shipping label for this customer, as well as the Ship To address listed on a return label in the event of a return. If no contact information is listed here, SmartParcel uses the facility's address defined in the WMS under Warehouse > Manage Warehouse.

    Please note that you can also set up a unique return address for a retailer in the WMS under Orders > Shipping Setups > Manage Retailers. If a return address is identified in the retailer setup and a retailer is selected on an order, this address will override the Small Parcel return address.

     
  1. Once you enable these settings, click the Save button. Repeat for each customer as needed.

Step 2: Print return labels using SmartParcel

You can choose to print return labels at the time you print shipping labels or separate them from your SmartParcel workflow on the Small Parcel homepage.

Return labels are not supported when using high-volume processing (HVP).

 
  • To print return labels with your shipping labels, select one or more orders from the Small Parcel homepage, then click Pack and Ship. For 'Return Label', select Included.
  • Both the shipping label(s) and return label(s) are generated in the selected format.
  • To print return labels separate from shipping labels, select one or more relevant orders from the Small Parcel homepage, then click Manage > Print Return Label and select your preferred format.

Once printed, you have the option to reprint return labels on the Small Parcel homepage under Manage > Print Return Label for up to 60 days after the original print date.

 

 

returning print labels

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