Postal scales are often used and recommended as part of the packing process to ensure package weights are accurate when generating shipping labels. This article reviews how to configure a postal scale and weigh packages when packing with SmartPack in the Small Parcel space.

Before proceeding, please ensure the following requirements have been met:

• 'SmartPack Scale' is enabled via Admin > Settings
• 'SmartPack – Enable scale' is enabled for each relevant customer via Customers > Manage Customers
• You are using a postal scale that supports data transfer from USB to your computer (Example brands include Dymo, Fairbanks, and Mettler-Toledo)
• You are using Google Chrome V89.0.4 or newer (Scale support uses a browser-based feature that Firefox and Edge have not yet implemented)
• You have a basic understanding of how to pack using SmartPack
• If planning to manually rate shop, you have rate shopping fully configured

Guidelines

1. Ensure your scale is turned on and connected to your computer.
2. Navigate to the Small Parcel space, then open an order to pack by scanning a relevant value or selecting Pack and Ship from the homepage.
3. Once the Pack and Ship dialog is opened, your browser prompts you to connect to a HID device. Select your scale from the list, then click Connect.
   
   

   If your scale does not display in the list of devices, it is likely powered off. To resolve, turn the scale on, then close and re-open the Pack and Ship dialog.

    
4. Once the scale is connected to your browser, the 'Current Package Weight' displays above the SmartPack grid with the active package weight.
5. Specify a package by scanning the associated barcode or selecting the package type from the 'Add a Package' drop-down list, then place the package on the scale.
6. Scan or select an item from the grid, then place the item in the package. Repeat this step until the package is full, then add packing material as needed. If there are no additional packages on the order, continue to Step 9.
7. If packing a multi-package order, add a new package type, remove the full package from the scale, then place the new package on the scale.
   When you add a new package to the order, always keep the previous package on the scale until you have added the next package to the order. This ensures SmartPack has time to record the current scale weight for the package you just finished packing.
8. Repeat Steps 6 and 7 until the order is fully packed.
9. Finalize the packing process using one of the following options:
   
   • If you are using SmartParcel to print shipping labels, select your label preferences in the SmartParcel container.
     • If you have not already determined the carrier and service for rate shopping, click Get Rates to view shipping rates based on the order weight, then select and Save a rate.
     • Click Pack and Ship to complete the order processing. Once your shipping labels are printed, the relevant weight is recorded on each label. Affix the labels to each package.
   • If you are not shipping with SmartParcel, click Pack to finalize the pack operation.
10. Once the pack is complete, the 'Weight' value for this order updates accordingly in the Small Parcel grid. Print packing slips as needed, then close the order.