Shipping with FirstMile
This article reviews the features and services available when shipping FirstMile orders through Small Parcel Suite, as well as how to connect a FirstMile carrier account to Small Parcel Suite.
Supported providers
| Label Provider | Supports FirstMile? |
| BUKU Ship | Yes |
| Pitney Bowes | No |
| ShipEngine | Yes |
Supported features
| Feature |
Description  |
Supported? |
| Adult Signature |
Requires recipient to sign for a delivery and be at least 21 years old |
No |
| Carrier Insurance |
Insurance available for purchase through carrier |
Yes |
| Delivery Confirmation |
Allows recipient to receive text or email notification upon delivery |
Yes |
| Domestic Shipping | Shipping supported in U.S. Â |
Yes |
| Electronic Customs Submission | Commercial invoice is automatically delivered to customs after shipping label is printed | Yes |
| End of Day (Electronic) | Order is automatically manifested with carrier | Yes |
| End of Day (PDF) | Manifest can be downloaded as a PDF file | No |
| International Shipping | Shipping supported outside of U.S. | Yes |
| Label Reference Fields |
Allows up to three label messages per shipping label |
Yes |
| Multi-Package Shipping | Multiple packages allowed per shipment  |
Yes |
| Multiple Accounts | Allows connection of multiple prepaid billing accounts | Yes |
| Rate Shopping |
Returns estimated shipping rates |
Yes |
| Return Labels | Allows printing of return labels | No |
| Signature Confirmation |
Requires someone at or near the delivery address to sign at time of delivery |
No |
| Tracking | Verification of delivery progress  |
Yes |
Supported services
The ship services listed below are available when shipping FirstMile orders in 3PL Warehouse Manager. Please note that these service names may vary slightly from their official carrier labels.
| Service | Transport Territory |
| Express Worldwide | International |
| FedEx 2 Day | United States |
| FedEx Express Saver | United States |
| FedEx Ground | United States, International |
| FedEx Home Delivery | United States |
| FedEx International Economy | International |
| FedEx International Priority | United States |
| FedEx Priority Overnight | United States |
| FedEx SmartPost Parcel Select | United States |
| FedEx SmartPost Parcel Select Lightweight | United States |
| Globalmail Packet IPA | International |
| Globalmail Packet Priority | International |
| Globalmail Parcel Direct – DDP | International |
| Globalmail Parcel Direct – DDU | International |
| Globalmail Parcel Direct Express | International |
| Globalmail Parcel Priority | United States |
| Globalmail Parcel Standard | United States |
| Newgistics Parcel Select | United States |
| Newgistics Parcel Select Lightweight | United States |
| OnTrac Parcel Select | United States |
| OnTrac Parcel Select Lightweight | United States |
| Pmod Parcel Select | United States |
| Pmod Parcel Select Lightweight | United States |
| Priority Mail | United States |
| SmartMail Parcel Plus Expedited | United States |
| SmartMail Parcel Plus Ground | United States |
| SmartMail Parcels Expedited | United States |
| SmartMail Parcels Ground | United States |
| UPS 2nd Day Air | United States |
| UPS 3 Day Select | United States |
| UPS Ground | United States |
| UPS Next Day Air | United States |
| UPS Next Day Air Saver | United States |
| USPS First Class Package | United States |
| XParcel | International |
| XParcel Expedited | United States |
| XParcel Ground | United States |
| XPO IPA Service | International |
Connection guidelines
Before you can start shipping orders through FirstMile, you must first connect your FirstMile account to Small Parcel Suite from the Small Parcel Settings page.
Once you connect a customer's FirstMile account to Small Parcel Suite, you cannot use your primary warehouse account for that customer when shipping with FirstMile.
- Navigate to the Small Parcel space, then select Settings and select a customer from the drop-down menu.
- In the Carrier Accounts section, click Create.
- Using the drop-down menus, specify whether you are setting up a 'Warehouse Account' or 'Customer Account', select the relevant warehouse or customer, choose FirstMile, then click Next.
- For 'Account Nickname', enter a descriptive name to identify the account.
- Enter the 'Mailer ID' and 'Password' associated with the FirstMile account, then click Connect to receive a confirmation message.
If you need help retrieving your Mailer ID, please reach out to your account representative at FirstMile.
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Once connected, the carrier account is instantly set up, and your warehouse can start shipping against the account.Â
Note: If this carrier account is registered in a country that is different from where your 3PL account is located (defined under Admin > Manage Company Info), you must first reach out to Support so they can update this carrier account's home country before you can begin shipping with the account.
We recommend printing 1–2 test shipping labels at least one business day in advance of needing to print labels for active shipments.
If you plan on connecting multiple accounts for a single carrier, please see Connecting Multiple Accounts for the Same Carrier before repeating Steps 1–5 above.
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