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Settings
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General
- Tax Identifiers
- Company Time Zone Setting
- Ruby Has 3PL Integration
- Disable the Inventory Update From Extensiv Order Manager to All Sales Channels
- Update My Profile
- How to Enable Out of Stock Control for eBay Sales Channels
- Company Info and Additional Account Settings
- How to View Your Extensiv Order Manager Invoices
- Installing an App from the Order Manager App Store
- How To Remove an App in Order Manager
- Configuring Shipping Presets
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Sales Channels
- Walmart Fulfillment Services - WFS
- Setting Up Shipment & Carrier Mappings for Your Sales Channels
- WFS Workflow
- Amazon Cancellation Settings
- Amazon Pacific Time Orderbot Setting
- Shopify Locations
- Shopify Tags
- Enable or Disable Extensiv Order Manager Email Notifications to Your Customers
- Deactivating a Sales Channel
- Adding Shopify as a Sales Channel
- Viewing a Sales Edit Channel's History
- Adding Amazon as a Sales Channel
- Adding eBay as a Sales Channel
- Adding Newegg as a Sales Channel
- Steps in Adding Walmart as a Sales Channel
- Editing Sales Channels
- Adding a Manual Sales Channel
- How to Exclude a Warehouse From Pushing Inventory to a Sales Channel
- Assigning a Packing Slip and/or Email Template to your Sales Channel
- Adding Sales Channels
- Reactivating Sales Channels
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Webhooks
- Order Payment Webhook
- Shopify Auto-Subscribing Webhooks
- Shopify Product Update / Product Edit Webhook
- Shopify Refund Webhook (e-commerce Orders)
- Order Creation Webhook
- Shopify Cancellation Webhook
- Shopify Fulfillment Webhook
- Shopify Refund Webhook - POS Orders
- Shopify Product Deletion Webhook
- BigCommerce Webhook
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Shipping Providers
- Adding Shipping Providers
- Adding DHL eCommerce as a Shipping Provider
- How to Add Express 1 as a Shipping Provider
- Adding Amazon Buy Shipping as a Shipping Provider
- UPS Mail Innovations Services
- Customizing Shipping Services and Package Types Per Shipping Provider
- FedEx ETD
- Deactivate or Reactivate a Shipping Provider
- Adding FedEx as a Shipping Provider
- Adding Stamps.com as a Shipping Provider
- Vendors
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Warehouses & Vendors
- Instructional Video - Creating Warehouses & Warehouse Settings
- Use Component Inventory Setting for Bundles and Kits
- Setting a Dropship Template and Fulfilling Orders with a P.O.
- Configuring Dropship Vendor FTP
- Configuring Shipping Label Print Format Options
- Can I have additional order information populated on my Shipping label?
- Configuring a Dropship Vendor
- How to Configure the Order Export File for FTP Connections
- Search for Vendors
- Inventory Dependent Warehouses
- Updating the Address/Return Address for Your Warehouse
- Deactivating a Warehouse in Extensiv Order Management
- Creating and Configuring Warehouses in Extensiv Order Manager
- Pick List Settings
- Setting Up Document Print Settings
- Setting Up Domestic Backup Warehouses
- FTP Inventory Import for a 3PL
- Setting Up a Warehouse's International Rank
- How do I connect Extensiv Order Manager with Deliver?
- Setting Up a 3PL Warehouse
- Creating an In-House Warehouse
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Orderbots
- Adding Order Item to Order Orderbot Action
- Understanding Apply Best Rate vs Cheapest Rate Orderbots
- Support for Shopify's Additional Details
- Orderbots filtered by zip code range
- Postal Zones in Extensiv Order Manager
- Mark Order as Shipped Orderbot
- Automating Orders to Fulfill from a Specific Warehouse
- Editing an Orderbot
- Deactivating an Orderbot in Extensiv Order Manager
- Replace Address Orderbot
- Creating an Orderbot
- Orderbots - Complete List of Filters & Actions
- Orderbot: Set order weight and dimensions based on products
- Orderbot: Using Hold the order for and Mark Order as Shipped
- Commonly Used Orderbots
- Templates
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General
Support for Shopify's Additional Details
What are Shopify's Additional Details?
"Additional Details" is a feature found in the right-hand panel of a Shopify order (located beneath the Notes section) when viewing an order in your Shopify store. You may not see this section if it has never been set up, or if there is no input for this section for an order.

Shopify describes this feature as a good way to manage customization like messages to engrave on an item, allowing customers to leave small messages about an order, or to specify gift messaging.
There are 2 parts of Additional Details as they relate to Order Manager: the Field Name & the Value. In this example, both "Field Name 1" and "Field Name 2" are Field Names, while "testValue1" and "testValue2" are both Values. Both Field Name and Value can be edited in Shopify.

Additional Details field names and values can be viewed in the Channel Fields tab of an order edit window in Order Manager.

How to Automate Your Shopify Orders in Order Manager According to Additional Details
If you would like to utilize this feature from Shopify, you will need to set up orderbots in Order Manager. You can filter for any input from Shopify Additional Details or lack thereof, and you can set up several different actions to customize your order flow and place inputs from Additional Details values into various Order fields.
NOTE
The orderbots for this feature are in BETA; please contact your Account Manager or reach out to support-oms@extensiv.com/live chat to have it enabled for your account.
When you create an orderbot in Order Manager, you now have the following options:
Filters (Case-Sensitive)
- Shopify Additional Details names
- Shopify Additional Details values
- Shopify Additional Details (empty / not empty)
Actions
- Set orders gift message
- Mark order as gift
- Put Additional Detail in Order Field*
- Put All Additional Details in Order Field*
* The last two actions listed above will allow you to automate the insertion of the Additional Details value into the fields found in the Communication tab of an order edit window. Those fields are:
- Internal notes
- Notes to buyer
- Notes from buyer
- Gift message
- Custom field 1
- Custom field 2
- Custom field 3
At a very basic level, here's an example of the last orderbot action listed in an orderbot:

In this example, ALL Additional Detail values from Shopify will be put into the Internal Notes field in Order Manager.
Note
This means that if there was more than one Field Name type and value, ALL of them would end up in the Internal Notes field, as opposed to how the other orderbot action Put Shopify Additional Details into order field would translate only one specific value into this field.
Second Example: This orderbot filters for orders that have at least one Additional Details Field Name that equals Is_Gift

If an order qualifies, then this orderbot will check the box for Gift? AND insert the value under Gift_Message Field Name into the Gift Message field in the order edit window:

Alternatively, you could use the Set order gift message Action to check the box for Gift? ANDpopulate the same field, but with the same gift message every time, as opposed to a custom gift message from the customer pulled from the Additional Details value.