Shopify

Shopify Settings

3.9 min read

| September 11, 2025

This page covers the various options that can be set in Extensiv Integration Management and in your Shopify account. 

Personally Identifiable Information (PII)  Dislosure 

In compliance with Shopify and industry best practices we have established appropriate administrative, technical and physical safeguards to protect personally identifiable information (PII), Extensiv Integration Manager collects PII exclusively for the purpose of retrieving accurate order information from Shopify and sending said order information to the fulfillment service chosen by the merchant.
This information may include the following details:

  • Customer Name
  • Customer Address
  • Customer Phone Number
  • Customer Email Address
  • Shipping Name
  • Shipping Address
  • Shipping Phone Number
  • Shipping Email Address
  • Order gift message

This information is maintained within Extensiv Integration Management for a maximum of 60 days, after which it is deleted. PII is never sold, used for marketing purposes, or transferred to an outside entity other than Shopify and the merchant approved fulfillment location. Only employees with a job-related need have access to PII and only through controlled and monitored digital environment. All employees that may come in contact with PII have undergone a background and security check.

PII is securely stored. Extensiv is SOC2 Compliant and uses Drata to continually monitor security of data.

Integration Management settings

Order Download Rules

Settings Description Default Options
Order Status Only pull orders with the selected Order Status. This should almost always be set to Open. Open

Open

Closed

Cancelled

Any Status

Financial Status Only pull orders with the selected Financial Status. Paid or Partially Refunded

Authorized

Pending

Paid or Partially Refunded

Paid

Partially Paid

Refunded

Voided

Partially Refunded

Any Status

Fulfillment Status Only pull order with the selected Fulfillment Status. Unshipped or Partially Unshipped

Unshipped

Unshipped or Partially Unshipped

Shipped

Partially Shipped

Any Status

Ignore Non-Shippable Items? Ignore Shopify items set to not Require Shipping? If yes, we will filter these products out before loading. No

No

Yes

Load Item Quantity Which Shopify quantity field do you want Integration Management to consider during order loading? Ordered Quantity

Ordered Quantity

Fulfillable Quantity

Closed Fulfillment Order Handling Should Integration Management Ignore "Closed" Fulfillment Orders when loading item quantity? Load All

Load All

Ignore Closed

Order Settings

Settings Description Default Options
Custom Order ID

Which Order ID field should we use?

  • Standard ID: The numerical portion of the Order ID (order_number)
  • Custom ID: Includes any Prefix and Suffix you defined in Shopify (name)
  • Internal ID: Shopify's internal ID. (id)
Custom ID

Standard ID

Custom ID

Internal ID

Ship Method Field Which field should we use when picking up the ship method from Shopify? Ship Method Code

Ship Method Code

Ship Method Title

Order Pick-up Action What should Integration Manager do after loading orders to mark them as "Picked Up" in Shopify? It is no longer recommended to close unshipped orders Add tags to order

Add tags to order

Do nothing

Order Tags to Add  If this field is filled, Integration Manager will add the listed tags to orders after picking them up.
You can add multiple tags, which can be formatted as a list of comma-separated values.
For example, if an order has three tags: tag1, tag2, tag3
sent-to-wms  
Delay Order for Pickup X Minutes

Delay picking up orders until they are at least X minutes old. This allows time for orders to be canceled or changed in the cart before we pick them up.

 

Note: This feature will interfere with inventory sync and can cause over-sale of products! Use at your own risk.

 

If this feature was enabled and you are disabling it, some orders could get missed. When disabling this, you must either decrement this value by no more than 45 minutes per time that Integration Manager pulls orders, or you must manually re-pull orders from that time period

0  
Ship Code for Amazon Prime Orders Leave blank for default. Otherwise set the Ship Code value you would like to set when orders are Amazon Seller Fulfilled Prime.    
Load Gift Message

Where should Integration Management load the Gift Message from in Shopify?

  • No - Do Not Load
  • Item Properties - Load From Item Properties Message
No

No

Yes

Load Shopify Meta Fields Should Integration Management load the Shopify Order Metafields? These will be loaded in Integration Management Extra Fields. No

No

Yes

Load Shopify Payment Data Should Integration Management load the Shopify Source Name as Integration Manager's Order Source? This overwrites the default Order Source for this cart.

Note: This data is automatically loaded for authorized orders. Enabling this setting will slow down order loading for high volume sellers.
No

No

Yes

Load Cancellation Requests Should Integration Management load order cancellation requests from Shopify and push them to WMS? (Not all WMS accepts cancellation requests. ) Yes

No

Yes

Allow WMS to Cancel in Shopify Should Integration Management load the Shopify Order Metafields? These will be loaded in Integration Management Extra Fields. Yes

No

Yes

Order Filters

Settings Description Default Options
Filter Orders By Fulfillment Location Each Shopify connection is designed to service a single fulfillment location. Integration Manager can retrieve orders from all locations through a single connection by disabling this setting. Yes

No

Yes

Shopify Fulfillment Service Location in Shopify to sync inventory with and confirm orders to    
Shipment Signature Tag If an order contains the given Shipment Signature Tag, Integration Management will send this order to WMS as Signature Required.
Please be aware that not all WMS accepts Signature Required switch.
   
Shipment Insurance Tag If an order contains the given Shipment Insurance Tag, Integration Manager will send this order to WMS as Insurance Required.
Please be aware that not all WMS accepts Insurance Required switch.
   
Filter Orders by Order Tags

Include or exclude orders by providing a comma separated list of Shopify Order Tags. The following options are available for the list of tags:

Contains All Following Tags

Contains At Least One Of Following Tags

Does Not Contain All of Following Tags (Skip order if all of the tags listed are found)

Does Not Contain Any One of Following Tags (Skip order if any of the tags listed are found)

No

No

Yes

Filter Orders by Customer Tags

Include or exclude orders by providing a comma separated list of Shopify Customer Tags. The following options are available for the list of tags:

Contains All Following Tags

Contains At Least One Of Following Tags

Does Not Contain All of Following Tags (Skip order if all of the tags listed are found)

Does Not Contain Any One of Following Tags (Skip order if any of the tags listed are found)

No

No

Yes

Filter Orders By Source   No

No

Yes

Shipment Settings

Settings Description Default Options
Send Shopify Confirmation Email Should Shopify send a Shipping Confirmation Email to customers when we mark an order as shipped? Yes

No

Yes

Update After Confirming Enable this if your would like Integration Manager to update your order in Shopify after it has been confirmed No

No

Yes

 

 

 
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