3PL Warehouse Manager

Updated on December 19th, 2023

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  • Help Center
  • 3PL Warehouse Manager
  • Shipping Operations
  • Order Processing
  • Shipping Operations
    • Order Creation
        • Creating Orders
        • Importing Orders
        • Entering Order Contact Details
        • Entering Order Line Items
        • Entering Carrier and Routing Information
        • Entering Custom Order Info
        • Entering Order Charges
        • Cloning an Order
    • Order Management
        • Understanding Order Statuses
        • Navigating the Find Orders Page
        • Generating Order Documents
        • Batch Order Processing
        • Adjusting Order Charges
    • Shipping Setups
        • Understanding the Parcel API
        • Connecting Carriers to Providers
        • Understanding Carrier Account Logic
        • Configuring Zebra Browser Print
        • Configuring Small Parcel Settings
        • Using Address Validation
        • Connecting Multiple Accounts for the Same Carrier
        • Managing Carrier Accounts
        • Configuring Fulfillment Invoicing
        • Using a Flat File Carrier Integration
        • Managing Shipping Carriers
        • Configuring a Drop Ship Address
        • Managing Ship-to Contacts
        • Managing Retailers
        • Importing Ship-to Contacts
        • Managing Ship Method Mappings
        • Managing 3rd-Party-Billing Contacts
        • Shipping Hazardous Materials
    • Small Parcel Carriers
        • Shipping in Small Parcel Suite
        • Shipping with Amazon Buy
        • Shipping with APC
        • Shipping with Australia Post
        • Shipping with Canada Post
        • Shipping with Canpar
        • Shipping with DHL eCommerce
        • Shipping with DHL Express (AU)
        • Shipping with DHL Express (US)
        • Shipping with ePost Global
        • Shipping with FedEx
        • Shipping with FirstMile
        • Shipping With Flexport
        • Shipping with Globegistics
        • Shipping with Landmark
        • Shipping with OnTrac
        • Shipping with PARCLL
        • Shipping with Passport
        • Shipping with Pitney Bowes Cross-Border Delivery
        • Shipping with Pitney Bowes Standard
        • Shipping with Purolator
        • Shipping with RR Donnelley
        • Shipping with SEKO Ecommerce
        • Shipping with Sendle
        • Shipping with Stallion Express
        • Shipping with Tusk Logistics
        • Shipping with UPS
        • Shipping with USPS (BUKU Ship)
        • Shipping with USPS (Endicia)
        • Shipping with USPS (Stamps.com)
        • Shipping with UPS Mail Innovations®
        • Shipping with FedEx One Rate®
        • Shipping with USPS (Pitney Bowes Expedited)
        • Connecting Small Parcel to UPS
    • Packing Basics
        • Packing Orders
        • Managing Packing Materials
        • Configuring Scales for SmartPack
        • Creating Packing Slip Templates
        • Processing Packages
        • Understanding Automatic Package Generation
        • Consolidating Packages
        • Recalculating Packages
        • Using Packing Materials
        • Understanding Multi-Tier Packing in Process Packages
    • Order Processing
        • Navigating the Small Parcel Homepage
        • Packing in the Small Parcel Space
        • Shipping in the Small Parcel Space
        • Using High Volume Processing (HVP) with SmartParcel
        • Printing Return Labels
        • Printing Combo Labels
        • Voiding Shipping Labels
        • Troubleshooting Blank Shipping Labels
        • Creating End of Day Requests (Manifesting)
    • Billing Best Practices for Shipping
        • Common Transactional Shipping Charges
        • Flat Order Processing Fees
        • Item-Based Handling Fees
        • Freight Fees
    • International Shipping
        • Shipping Internationally with SmartParcel
        • Capturing Digital Assets for FedEx ETD
        • Tax Identifiers in Small Parcel Suite
        • Package Description for Mexico Shipments
      • Enabling Integrated Packing Slip

Shipping in the Small Parcel Space

Once you've packed your small parcel orders, it's time to enter the relevant shipping information and print shipping labels for each order. This article reviews how to ship small parcel orders in the Small Parcel space.

Before you can begin generating shipping labels with SmartParcel, there are a few configurations that must be completed:

  • SmartParcel is turned on and enabled for your account under Admin > Settings in the WMS
  • SmartParcel settings are configured via the Small Parcel Settings page
  • All orders include a valid ship-to address, line items, and accurate carrier information
  • If using a Zebra label printer, Zebra Browser Print is fully configured (see Configuring Zebra Browser Print for instructions)
  • Have the following permission assigned to your user role: Orders Module > Manage Orders > SmartParcel

Step 1: Enter shipping information (optional)

Before you can generate your shipping labels, it's important to configure the shipping information for your order(s) from the Small Parcel homepage.

You can also access the below shipment options in the WMS within the Carrier and Routing section of an order, as well as on the Find Orders page under Manage > Edit Carrier and Routing.

 

 

  1. If you're in the WMS, navigate to the Small Parcel space via the Spaces menu.

    Small Parcel Spaces access menu
  2. If needed, use the search filters in the left pane to refine the grid results.
     
  3. Select one or more orders from the grid, then click Manage > Edit Shipping Info to open the Edit Shipping Information dialog.

    Small Parcel Manage menu showing the Edit Shipping Info option

    If you are editing shipping information for multiple orders, varying field values display as 'Various'. If you modify a value with multiple orders selected, please note that any saved changes apply to all selected orders.

     
  4. The top Carrier Information container populates the shipment details on the order(s). Review and update this information as needed. 

    Note: If you enter a shipment date into this window, the system will print your labels for future pick-up. The shipment date you enter should correspond to the date you want the package to be picked up from the carrier. 
  5. The bottom Shipment Options container allows you to specify delivery and insurance options. Complete each field as needed.
    Each field is detailed below—Please note that those that contain asterisks (*) indicate that not all carriers and service levels support the delivery option. If one of these options is selected with an unsupported carrier/service, you will receive an error message when you print your shipping labels.
    • *Residential delivery: When checked, indicates that the delivery address is residential
    • Require return receipt: Not currently supported
    • *Saturday delivery: When checked, indicates that you require Saturday delivery for this shipment
    • Insurance: When checked and completed, include insurance amount in the final shipping charge

      When adding insurance to your package, you have two options:

      Carrier – Select this option when you want to add the carrier’s insurance. Note that some carriers include default insurance coverage, and you will not be charged for added insurance with a value equal to or less than the carrier's default coverage amount.  Please check with your carrier representative for questions on the default coverage amounts.

      Third-Party – Select this option when you have purchased insurance from a third-party provider.  

       
    • *Dry Ice Weight: Indicates the amount of dry ice contained in the shipment
    • Int'l Contents Type: Identifies the contents of the order (if no selection is made, the system defaults to Merchandise)
    • Int'l Non-Delivery: Specifies the action a shipping carrier should take if they are unable to deliver an order to the specified recipient—choose from the following options:
      • Treat as Abandoned: Leave the package in the most secure location at the specified address (defaults to this option if no selection is made)
      • Return to Sender: Return the package to the shipping facility or the defined return address (see Configuring Return Labels for more information)
    • Delivery Confirmation: Indicates what type of confirmation an order requires—choose from the following options:
      • None: No confirmation required
      • Delivery: Recipient receives a text or email notification upon delivery
      • Signature: Recipient must sign for the delivery
      • Adult Signature: Recipient must sign for the delivery and be at least 21 years old
      • Direct Signature: Someone at the delivery address must sign for the delivery (specific to FedEx)
        shipment options window
         
  6. Once you've entered the necessary shipping information, click Save to apply these changes to all selected orders.

Step 2: Print shipping labels

After all the relevant shipping information is specified on your orders, you're ready to generate and print your shipping labels.

  1. Select the relevant order(s) from the Small Parcel grid, then click Pack and Ship to open the Pack and Ship Orders dialog.

    pack and ship button

    You can also identify a single order by using the search field above the data grid to scan or enter the order's transaction ID, reference number, tracking number, or bin ID.

     
  2. Select your label preferences in the SmartParcel container. (If you do not have SmartParcel enabled for your account, this section is disabled.) Each field is defined as follows:

    pack and ship orders window and smartparcel options
    • Process As: Specify whether you're processing a standard or high-volume (HVP) shipment

      For more in-depth guidelines on HVP, see Using High-Volume Processing (HVP) with SmartParcel.

       
    • Label Format: Select the format you'd like to use to print and reprint your shipping labels*
    • Return Label: Indicate whether you want to print a return label with each package (not supported with HVP)
    • Label Template: Select which report template to use for your shipping labels*
    • Get Rates: Click to request a list of available shipping rates, then select Save to apply the selected rate to the order (must have rate shopping configured)
    • Batch Name: If processing HVP, enter a name to easily identify the batch of labels
    • If printing combo labels for HVP shipments, you must select PNG (Combo Label) as the label format and then select your label template via Manage > Reprint Labels after you've processed your labels via HVP. Please note that this is not supported with multi-package orders.

      If you need to update the ship-to address, simply hover over the 'Recipient Address' area and select the Edit icon to open the Edit Address Details dialog. Modify each field as needed, then click Save.

       
  3. After you make your selections, you can queue your batch of shipping labels using one of the following options.
    • If you are working with a single order and packed the order using SmartPack, scan 'Pack and Ship' from your barcode sheet or click Pack and Ship, then print your packing slips as needed.
    • If you are not using SmartPack, click Ship.
       
  4. Once you queue your shipping labels, the printing process varies depending on whether you're using standard or high-volume processing.
    • If using standard processing, label progress is shown in the Running Tasks dialog (the gear icon in the top tab bar). Once the processing completes, the Small Parcel grid refreshes and the label files generate automatically.
    • If using HVP, label progress is shown under Manage > Print HVP Batches—see Using High-Volume Processing (HVP) with SmartParcel for more details.
    • Regardless of your processing method, the following grid values update accordingly once you print your labels: Parcel Label Type, Small Parcel Ship Date, and Tracking Number.
       
  5. After your orders are packed and shipped, close them on the Small Parcel homepage via Manage > Close Orders.

If you're using Google Chrome as your browser and find that your labels are printing blank, you must configure Windows to auto-open PDF files using the Firefox browser or Adobe Acrobat Reader. 

 

To do this, make sure you have Firefox or Adobe Acrobat Reader installed on your machine, then follow the steps below.

  1. Open Settings from the Chrome browser menu, select Site Settings > Additional content settings > PDF documents, then enable the setting to 'Download PDF files instead of automatically opening them in Chrome'.
     
  2. Right-click on a PDF file downloaded to your device, then select Open with > Choose another app.
     
  3. Select Firefox or Acrobat Reader from the list of options, click the selection box to 'Always use this app to open .pdf files', then click OK.
     
  4. Download a PDF file in Chrome, select the up-facing arrow next to the file name, then click Always open with system viewer. PDF files now downloaded with Chrome will automatically open in the application selected in Step 3.

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