CommerceHub OrderStream sometimes requires a Merchant SKU or a UPC for each product when performing inventory syncs. In order for this to work, you must setup these SKUs and UPCs as product aliases in Extensiv Integration Manager. For some systems aliases will load automatically from your WMS/OMS system, so you need to set them up there.

When Integration Manager loads orders from CommerceHub, we will attempt to automatically load any aliases they provide for that order's items into Integration Manager if they don't exist already. This only works if you have matching product skus loaded from your warehouse.

View / Add Alias in Integration Manager

You can view or add product aliases in Integration Manager by going to the merchant in the Merchant tab. Click on Locations & Products and then Product Alias. Select the desired Product SKU.
 

CommerceHub Setup

UPC

UPCs will be automatically sent to CommerceHub if available. No additional setup is needed beyond having an alias with the name UPC. Your UPC cannot be used as the vendor SKU. Attempting to pass the same value as the UPC and SKU will cause inventory updates to fail in CommerceHub.
 

Merchant SKU

All your Merchant SKUs should be given the same alias name in Integration Manager. merchantSKU is the preferred default name, but others are allowed.

Go to the CommerceHub cart in Integration Manager and select Edit Setup. For the option named Merchant SKU Alias Name, select which of the alias names your setup that Integration Manager should use when sending the Merchant SKU field to CommerceHub.

 

Manufacturers SKU

This settings works exactly the same as the Merchant SKU above. Very few retailers require this. If CommerceHub complains that this field is missing, make sure to turn it on in the Integration Manager settings and choose the proper alias name.

manufacturerSKU is the preferred default name, but others are allowed.

Vendor SKU

Integration Manager always passes a Vendor SKU. By default this is the Master SKU of the product loaded in Integration Manager. If you need to pass a different alias value to CommerceHub for the Vendor SKU, Go to the CommerceHub cart in Integration Manager and select Edit Setup. For the option named Push Inventory Using Alias (towards the bottom of the page), select which of the alias names your setup that Integration Manager should use when sending the Vendor SKU field to CommerceHub.