3PL Warehouse Manager

Updated on April 26th, 2024

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  • Help Center
  • 3PL Warehouse Manager
  • Shipping Operations
  • International Shipping
  • Shipping Operations
    • Order Creation
        • Creating Orders
        • Importing Orders
        • Entering Order Contact Details
        • Entering Order Line Items
        • Entering Carrier and Routing Information
        • Entering Custom Order Info
        • Entering Order Charges
        • Cloning an Order
    • Order Management
        • Understanding Order Statuses
        • Navigating the Find Orders Page
        • Generating Order Documents
        • Batch Order Processing
        • Adjusting Order Charges
    • Shipping Setups
        • Understanding the Parcel API
        • Connecting Carriers to Providers
        • Understanding Carrier Account Logic
        • Configuring Zebra Browser Print
        • Configuring Small Parcel Settings
        • Using Address Validation
        • Connecting Multiple Accounts for the Same Carrier
        • Managing Carrier Accounts
        • Configuring Fulfillment Invoicing
        • Using a Flat File Carrier Integration
        • Managing Shipping Carriers
        • Configuring a Drop Ship Address
        • Managing Ship-to Contacts
        • Managing Retailers
        • Importing Ship-to Contacts
        • Managing Ship Method Mappings
        • Managing 3rd-Party-Billing Contacts
        • Shipping Hazardous Materials
    • Small Parcel Carriers
        • Shipping in Small Parcel Suite
        • Shipping with Amazon Buy
        • Shipping with APC
        • Shipping with Australia Post
        • Shipping with Canada Post
        • Shipping with Canpar
        • Shipping with DHL eCommerce
        • Shipping with DHL Express (AU)
        • Shipping with DHL Express (US)
        • Shipping with ePost Global
        • Shipping with FedEx
        • Shipping with FirstMile
        • Shipping With Flexport
        • Shipping with Globegistics
        • Shipping with Landmark
        • Shipping with OnTrac
        • Shipping with PARCLL
        • Shipping with Passport
        • Shipping with Pitney Bowes Cross-Border Delivery
        • Shipping with Pitney Bowes Standard
        • Shipping with Purolator
        • Shipping with RR Donnelley
        • Shipping with SEKO Ecommerce
        • Shipping with Sendle
        • Shipping with Stallion Express
        • Shipping with Tusk Logistics
        • Shipping with UPS
        • Shipping with USPS (BUKU Ship)
        • Shipping with USPS (Endicia)
        • Shipping with USPS (Stamps.com)
        • Shipping with UPS Mail Innovations®
        • Shipping with FedEx One Rate®
        • Shipping with USPS (Pitney Bowes Expedited)
        • Connecting Small Parcel to UPS
    • Packing Basics
        • Packing Orders
        • Managing Packing Materials
        • Configuring Scales for SmartPack
        • Creating Packing Slip Templates
        • Processing Packages
        • Understanding Automatic Package Generation
        • Consolidating Packages
        • Recalculating Packages
        • Using Packing Materials
        • Understanding Multi-Tier Packing in Process Packages
    • Order Processing
        • Navigating the Small Parcel Homepage
        • Packing in the Small Parcel Space
        • Shipping in the Small Parcel Space
        • Using High Volume Processing (HVP) with SmartParcel
        • Printing Return Labels
        • Printing Combo Labels
        • Voiding Shipping Labels
        • Troubleshooting Blank Shipping Labels
        • Creating End of Day Requests (Manifesting)
    • Billing Best Practices for Shipping
        • Common Transactional Shipping Charges
        • Flat Order Processing Fees
        • Item-Based Handling Fees
        • Freight Fees
    • International Shipping
        • Shipping Internationally with SmartParcel
        • Capturing Digital Assets for FedEx ETD
        • Tax Identifiers in Small Parcel Suite
        • Package Description for Mexico Shipments
      • Enabling Integrated Packing Slip

Shipping Internationally with SmartParcel

When shipping international orders in 3PL Warehouse Manager, there are settings you must configure prior to shipment and international data you must define for the shipping carriers. This article guides you through configuring those settings and capturing that data.

Before proceeding, please be aware that this process requires you to have SmartParcel enabled for your account and the necessary customs information present on the orders you are shipping.

 

Step 1: Configure international SmartParcel settings

 

  1. Click the Spaces menu in the top-right corner of the navigation pane

 

  1.  Click the Small Parcel

 

  1.  Click the Settings in the left navigation pane, and then select a Customer 
  2. Under the General section, specify the 'International Duty Bill Type'. This field defines the party responsible for paying taxes and duties on any international order sent from the specified customer. Select one of the following options from the drop-down menu:

    • Bill Sender: Shipper pays the taxes and duties (DDP)
    • Bill Recipient: Recipient pays the taxes and duties (DDU)

      Please note that the selection of Bill Sender or Bill Recipient will be reflected on the commercial invoice returned from the carrier.

       


       
  3. Click Save.

 

If you wish to override this setting default for the International Duty Bill Type, you can modify at the order level by selecting Manage > Edit Shipping Info” and this value will override your setting.

 

 

Step 2: Confirm items are fully configured

  1. Return to the WMS, then navigate to Items > Manage Items.


     
  2. Select the appropriate 'Customer' from the drop-down menu.
  3. Select a relevant item from the grid, then click Edit.
  4. Under Items > Description, ensure accurate values exist for 'Item Description' and 'Product Cost'. If not, enter them now. (Note: These values are used to populate the "Description of Goods" and "Unit Value" fields, respectively, on the Commercial Invoice)




     
  5. Under Items > Shipping Documentation, ensure each field is completed as necessary.



     
  6. If you made changes, click Save.
  7. Repeat Steps 3–6 for each item being shipped internationally for the specified customer.

Step 3: Review delivery options and print shipping label

There are two international delivery options that must be specified for the commercial invoice that is sent to customs. The majority of shippers electronically file this information so that the invoice is sent to customs before the shipment arrives.
 

Please note that if you do not specify values for the fields below, the system defaults your selections to 'Merchandise' and 'Treat as Abandoned'.

 

 

  1. Select an international order from the Find Orders page or within the Small Parcel space.
    • If selecting from Find Orders, click Manage > Edit Carrier and Routing.
    • If selecting from the Small Parcel space, click Manage > Edit Shipping Info.
  2. For 'Int'l Contents Type', identify the contents of an order.
  3. For 'Int'l Non-Delivery', specify the action a shipping carrier should take if they can't deliver an order to the specified recipient. Choose from the following options:
    • Treat as Abandoned: Leave the package in the most secure location at the specified address
    • Return to Sender: Return the package to the shipping facility or the defined return address (not supported with all carriers)


       
  4. Print your shipping label.

 

Step 4: Print international documents (optional)

If you don't send this information electronically via the shipping carrier, you must print the commercial invoice from the Small Parcel space to include in the package.

After you print the shipping label(s), select the order(s) from the Small Parcel space, then click Manage > Create Int'l Documents.
 

If you printed the shipping label via ZPL, a separate tab opens within the application that displays a grid and a link to download the commercial invoice for each order needed.

If you printed the shipping label via PDF, the commercial invoice generates as a PDF on your device.

Once you print the commercial invoice, place it inside your package during the packing process.

smartparcel international shipping

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Related Articles

  • Importing Orders
  • Creating End of Day Requests (Manifesting)
  • Voiding Shipping Labels
  • Navigating the Find Orders Page

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