3PL Warehouse Manager

Updated on June 22nd, 2023

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  • Help Center
  • 3PL Warehouse Manager
  • Shipping Operations
  • Order Management
  • Shipping Operations
    • Order Creation
        • Creating Orders
        • Importing Orders
        • Entering Order Contact Details
        • Entering Order Line Items
        • Entering Carrier and Routing Information
        • Entering Custom Order Info
        • Entering Order Charges
        • Cloning an Order
    • Order Management
        • Understanding Order Statuses
        • Navigating the Find Orders Page
        • Generating Order Documents
        • Batch Order Processing
        • Adjusting Order Charges
    • Shipping Setups
        • Understanding the Parcel API
        • Connecting Carriers to Providers
        • Understanding Carrier Account Logic
        • Configuring Zebra Browser Print
        • Configuring Small Parcel Settings
        • Using Address Validation
        • Connecting Multiple Accounts for the Same Carrier
        • Managing Carrier Accounts
        • Configuring Fulfillment Invoicing
        • Using a Flat File Carrier Integration
        • Managing Shipping Carriers
        • Configuring a Drop Ship Address
        • Managing Ship-to Contacts
        • Managing Retailers
        • Importing Ship-to Contacts
        • Managing Ship Method Mappings
        • Managing 3rd-Party-Billing Contacts
        • Shipping Hazardous Materials
    • Small Parcel Carriers
        • Shipping in Small Parcel Suite
        • Shipping with Amazon Buy
        • Shipping with APC
        • Shipping with Australia Post
        • Shipping with Canada Post
        • Shipping with Canpar
        • Shipping with DHL eCommerce
        • Shipping with DHL Express (AU)
        • Shipping with DHL Express (US)
        • Shipping with ePost Global
        • Shipping with FedEx
        • Shipping with FirstMile
        • Shipping With Flexport
        • Shipping with Globegistics
        • Shipping with Landmark
        • Shipping with OnTrac
        • Shipping with PARCLL
        • Shipping with Passport
        • Shipping with Pitney Bowes Cross-Border Delivery
        • Shipping with Pitney Bowes Standard
        • Shipping with Purolator
        • Shipping with RR Donnelley
        • Shipping with SEKO Ecommerce
        • Shipping with Sendle
        • Shipping with Stallion Express
        • Shipping with Tusk Logistics
        • Shipping with UPS
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        • Shipping with USPS (Endicia)
        • Shipping with USPS (Stamps.com)
        • Shipping with UPS Mail Innovations®
        • Shipping with FedEx One Rate®
        • Shipping with USPS (Pitney Bowes Expedited)
        • Connecting Small Parcel to UPS
    • Packing Basics
        • Packing Orders
        • Managing Packing Materials
        • Configuring Scales for SmartPack
        • Creating Packing Slip Templates
        • Processing Packages
        • Understanding Automatic Package Generation
        • Consolidating Packages
        • Recalculating Packages
        • Using Packing Materials
        • Understanding Multi-Tier Packing in Process Packages
    • Order Processing
        • Navigating the Small Parcel Homepage
        • Packing in the Small Parcel Space
        • Shipping in the Small Parcel Space
        • Using High Volume Processing (HVP) with SmartParcel
        • Printing Return Labels
        • Printing Combo Labels
        • Voiding Shipping Labels
        • Troubleshooting Blank Shipping Labels
        • Creating End of Day Requests (Manifesting)
    • Billing Best Practices for Shipping
        • Common Transactional Shipping Charges
        • Flat Order Processing Fees
        • Item-Based Handling Fees
        • Freight Fees
    • International Shipping
        • Shipping Internationally with SmartParcel
        • Capturing Digital Assets for FedEx ETD
        • Tax Identifiers in Small Parcel Suite
        • Package Description for Mexico Shipments
      • Enabling Integrated Packing Slip

Understanding Order Statuses

An order has a different status depending on where it is in the shipping process. Each status is explained in sequence below.

Open orders

After your order is saved for the first time, it is considered as "Open" until you mark the order as complete. Orders stay open until editing is completed and they are ready for pick. 

Customer users can only edit orders when they are in an Open state.

 

To allocate Open Orders, you may open an order and edit the allocation of each line item.

 

Using the Automatic Allocation functions on the Find Orders page will mark the Order as Complete.

 

 

Complete orders

Once the order is ready to be picked and processed, it is considered to be "Complete" and ready for you to Mark as Complete on the Edit Order page.

Alternatively, if an order comes through an API/EDI connection or an automated import, it will automatically be marked as complete. As a result, if you have the Order Queue enabled for a customer, you must utilize the Flex Header Import Template for order imports and map orders to come in with a certain status code for REST API connections to follow Order Queue logic. Please contact Technical Support for more information on this.

Once an order is marked as complete, it cannot return to an Open state and customer users cannot edit the order.

 

Smart User Tip: With 3PL Warehouse Manager’s Custom Labels feature, you can modify the “Complete” status to a different term that better suits your unique operations. You can do so under Admin > Custom Labels.

 

Closed orders

Once an order is packed and shipped, the order is ready to be "Closed".

To close an order, you must have the following permission assigned to your user role: Orders Module > Ship and Close Orders.

 

An order cannot be marked as closed if it is not fully allocated, contains zero line items, or has been previously marked as closed.

  • To close a single order, click Ship and Close Order on the Edit Order page. Confirm that the Ship Date and charges are accurate, then click Ship and Close Order to receive a confirmation message.
  • To close one or more orders from Find Orders or the Small Parcel homepage, select an order from the grid, using < Ctrl > or < Shift > on your keyboard to multi-select. (If closing multiple orders, they must be for the same customer.) Hover over Manage, then click Ship and close for Find Orders or Close Orders on the Small Parcel homepage to open the Ship and Close dialog. After you review the Routing Information and Additional Charges, click Ship and Close.

Please note that closing an order also removes the allocated inventory from the warehouse.

 

To reopen, you must select Manage > Reopen from the Find Orders page. If an order is reopened, the allocated inventory will appear as though it hasn't left the facility.

To reopen a closed order, you must have the following permission assigned to your user role: Orders Module > Manage Orders > Reopen Orders.

 

Canceled orders

To cancel an order, you must select Manage > Cancel from the Find Orders page.

Canceling an order cannot be reversed and completely removes the order from the system.

 

To cancel an order, you must have the following permission assigned to your user role: Orders Module > Manage Orders > Cancel Orders. Note that customer users who are granted this permission are only able to do so if the order is still in an open state. Once an order is marked as complete, it must be canceled by a warehouse user.

 

 

order status order tracking

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Related Articles

  • Voiding Shipping Labels
  • Shipping Internationally with SmartParcel
  • Navigating the Find Orders Page
  • Configuring a Drop Ship Address

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