3PL Warehouse Manager

Updated on August 8th, 2023

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  • Help Center
  • 3PL Warehouse Manager
  • Shipping Operations
  • Order Processing
  • Shipping Operations
    • Order Creation
        • Creating Orders
        • Importing Orders
        • Entering Order Contact Details
        • Entering Order Line Items
        • Entering Carrier and Routing Information
        • Entering Custom Order Info
        • Entering Order Charges
        • Cloning an Order
    • Order Management
        • Understanding Order Statuses
        • Navigating the Find Orders Page
        • Generating Order Documents
        • Batch Order Processing
        • Adjusting Order Charges
    • Shipping Setups
        • Understanding the Parcel API
        • Connecting Carriers to Providers
        • Understanding Carrier Account Logic
        • Configuring Zebra Browser Print
        • Configuring Small Parcel Settings
        • Using Address Validation
        • Connecting Multiple Accounts for the Same Carrier
        • Managing Carrier Accounts
        • Configuring Fulfillment Invoicing
        • Using a Flat File Carrier Integration
        • Managing Shipping Carriers
        • Configuring a Drop Ship Address
        • Managing Ship-to Contacts
        • Managing Retailers
        • Importing Ship-to Contacts
        • Managing Ship Method Mappings
        • Managing 3rd-Party-Billing Contacts
        • Shipping Hazardous Materials
    • Small Parcel Carriers
        • Shipping in Small Parcel Suite
        • Shipping with Amazon Buy
        • Shipping with APC
        • Shipping with Australia Post
        • Shipping with Canada Post
        • Shipping with Canpar
        • Shipping with DHL eCommerce
        • Shipping with DHL Express (AU)
        • Shipping with DHL Express (US)
        • Shipping with ePost Global
        • Shipping with FedEx
        • Shipping with FirstMile
        • Shipping With Flexport
        • Shipping with Globegistics
        • Shipping with Landmark
        • Shipping with OnTrac
        • Shipping with PARCLL
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        • Shipping with Purolator
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        • Shipping with SEKO Ecommerce
        • Shipping with Sendle
        • Shipping with Stallion Express
        • Shipping with Tusk Logistics
        • Shipping with UPS
        • Shipping with USPS (BUKU Ship)
        • Shipping with USPS (Endicia)
        • Shipping with USPS (Stamps.com)
        • Shipping with UPS Mail Innovations®
        • Shipping with FedEx One Rate®
        • Shipping with USPS (Pitney Bowes Expedited)
        • Connecting Small Parcel to UPS
    • Packing Basics
        • Packing Orders
        • Managing Packing Materials
        • Configuring Scales for SmartPack
        • Creating Packing Slip Templates
        • Processing Packages
        • Understanding Automatic Package Generation
        • Consolidating Packages
        • Recalculating Packages
        • Using Packing Materials
        • Understanding Multi-Tier Packing in Process Packages
    • Order Processing
        • Navigating the Small Parcel Homepage
        • Packing in the Small Parcel Space
        • Shipping in the Small Parcel Space
        • Using High Volume Processing (HVP) with SmartParcel
        • Printing Return Labels
        • Printing Combo Labels
        • Voiding Shipping Labels
        • Troubleshooting Blank Shipping Labels
        • Creating End of Day Requests (Manifesting)
    • Billing Best Practices for Shipping
        • Common Transactional Shipping Charges
        • Flat Order Processing Fees
        • Item-Based Handling Fees
        • Freight Fees
    • International Shipping
        • Shipping Internationally with SmartParcel
        • Capturing Digital Assets for FedEx ETD
        • Tax Identifiers in Small Parcel Suite
        • Package Description for Mexico Shipments
      • Enabling Integrated Packing Slip

Voiding Shipping Labels

To void an active shipping label, go to the Small Parcel homepage.

Before voiding a shipping label, ensure the following requirements have been met:

  • The label is previously generated in the system
  • The label must not been scanned/delivered by the shipping carrier
  • Less than 90 days have passed since the initial print date; this depends on the carrier, this timeline can sometimes be up to 30 or 60 days
 

Step 1: To void a shipping label, navigate to the Small Parcel homepage.

 



Step 2: Select one or more orders from the grid through clicking < Ctrl > or < Shift > to multi-select, then click Manage > Void Labels.


A confirmation message notifies you that the void is in progress, then a success message appears once the void is complete. Once complete, the system removes the tracking number from the order and you can reship the package as needed.
 

Step 3: Click Remove Tracking / Ship Date button
 

This is situational; this only occurs for labels that you can't void.

 

In some situations, the carrier shows a response that your shipping label cannot be voided. This means too much time has passed since the original label is printed. 

You'll see this response in Small Parcel Suite: this label cannot be voided. Would you like to delete the tracking number and ship date from the associated transactions? This cannot be undone.

If you click the Remove Tracking / Ship Date button, the system deletes the tracking number and label from the database.

  • If you are shipping with USPS, please contact your label provider (BUKU, Endicia, Pitney Bowes, Stamps) to ensure you are not charged for any unused labels.
shipping canceling

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Related Articles

  • Navigating the Find Orders Page
  • Importing Orders
  • Navigating the Small Parcel Homepage
  • Printing Return Labels

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