Integration Management

Updated on April 15th, 2025

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  • Help Center
  • Integration Management
  • Order Sources
  • Shopify
  • Order Sources
    • 1ShoppingCart
        • 1ShoppingCart Integration Overview
        • 1ShoppingCart Settings
        • Setting Up 1ShoppingCart
    • Amazon Direct Fulfillment
        • Amazon Vendor Central
        • Setting Up Amazon Direct Fulfillment
    • Amazon Seller Central
        • Amazon - Access to Orders.ListOrders is denied
        • Amazon - No valid marketplaces
        • Amazon Could Not Upload Tracking
        • Amazon Inventory Error - An FBA offer already exists on this SKU
        • Amazon Inventory Sync Issue
        • Amazon Marketplace Alerts
        • Amazon Marketplace Extra Fields
        • Amazon Marketplace Integration Overview
        • Amazon Marketplace Settings
        • Amazon orders marked as late even when shipped same day
        • Amazon Ship Confirmation Delays
        • Amazon Ship Methods
        • Error: Amazon MWS Developer Access is About to Expire
        • Missing Amazon Seller Central Orders
        • Setting Up Amazon Seller Central
    • ApparelMagic
        • ApparelMagic Integration Overview
        • ApparelMagic Settings
        • Setting Up ApparelMagic
    • ArcDynamic
        • ArcDynamic Integration Overview
        • Setting Up ArcDynamic
    • AspDotNetStorefront
        • AspDotNetStorefront Integration Overview
        • Setting Up AspDotNetStorefront.com
    • BigCommerce
        • BigCommerce - Could not upload tracking - The field quantity is invalid
        • BigCommerce Integration Overview
        • BigCommerce multiple Extensiv Integration Manager connections to a single store
        • BigCommerce Orders Missing Shipping Address
        • BigCommerce Settings
        • Setting Up BigCommerce
    • BlueCherry
        • Setting Up BlueCherry
    • BrightSites
        • BrightSites Integration Overview
        • Setting Up BrightSites
    • ByDesign Freedom
        • Setting Up ByDesign Freedom
        • ByDesign Freedom Settings
    • Centra
        • Centra Integration Overview - Order Source
        • Setting Up Centra
    • ChannelAdvisor
        • ChannelAdvisor - Carrier and Class is Invalid
        • ChannelAdvisor Settings
        • Setting Up ChannelAdvisor
    • Cin7
        • Cin7 Settings
        • Setting Up Cin7
    • ClickBank
        • Setting Up ClickBank
    • Cratejoy
        • Cratejoy Integration Overview
        • Cratejoy Settings
        • Setting Up Cratejoy
        • When are Cratejoy Shipments Loaded?
    • CS Cart
        • Setting Up CS Cart
    • CSV Cart
        • CSV Cart Mapping Instructions
        • Loading CSV Order Files via FTP into Extensiv Integration Management
        • Setting Up CSV Files
        • Supported CSV Formats
        • Uploading CSV Order Files Manually
        • Using a Cloud FTP Service
        • Custom Date Format - CSV Mapping
        • Integration Management CSV Formats
    • Cin7 Core (Dear)
        • Cin7 Core (Dear) Systems Settings
        • How to Enable Cin7 Core (Dear) Inventory Sync
        • Setting Up Cin7 Core (Dear) Systems
    • DemandStream
        • Setting Up CommerceHub DemandStream
    • DSCO
        • DSCO - Missing Orders | Manual Acknowledgment
        • DSCO Integration Overview
        • Migrating from DSCO V2 to DSCO V3
        • Missing DSCO Orders
        • Setting Up DSCO
        • Setting Up Warehouses in DSCO
        • Transitioning from the DSCO FTP cart to the DSCO API cart
    • Ebay
        • Ebay Auth token is expired
        • Ebay Error - Variation level SKU should be supplied to revise a Multi-SKU item.
        • eBay Integration Overview
        • Ebay listings not syncing with Extensiv Integration Manager
        • eBay Settings
        • How to find "Sales Record Number" in eBay?
        • Inventory-based listing management is not currently supported by this tool - Ebay
        • Setting Up Ebay
        • Using eBay Global Shipping Program
        • You've reached the number of items you can list - Ebay
    • Ecwid
        • Ecwid Settings
        • Setting Up Ecwid Cart
    • Etsy
        • Etsy - Why Is My Listing Inactive?
        • Etsy Settings
        • Etsy Error - quantity must be consistent across all products
        • Setting Up Etsy
    • Faire
        • Faire Integration Overview
        • Faire Product Sync
        • Faire Shipping Confirmations Are Being Rejected
        • Setting Up Faire
    • Feature List
        • Cancel Order in Cart
        • Cart Setup Complexity
        • Inventory Sync
        • Invoices to Cart
        • OAuth Cart List
        • Order Cancel Download
        • Order Download
        • Product Detail Sync
        • Purchase Order Download
        • Purchase Order Receiving Upload
        • Shipment Confirmation
    • Forecastly
        • Setting Up Forecastly
    • Goldbelly
        • Goldbelly Overview
    • Google Shopping
        • Google Shopping Integration Overview
        • Setting Up Google Shopping
    • Groupon
        • Groupon Prices Don't Match Expected
        • Groupon Goods Integration Overview
        • Setting Up Groupon Goods
    • Houzz
        • Houzz Seller & Houzz Vendor Workflow
        • Houzz Updates - Cal Title 20
        • Missing Houzz Orders
        • Multiple Tracking number support for Houzz
        • Setting Up Houzz
    • Infusionsoft
        • Setting Up Infusionsoft
    • Integral Group
        • Setting Up Integral Group
        • Setup Merchant SKUs and UPCs - Integral Group
    • Joor
        • Joor Category List
        • Joor Integration Overview
        • Joor Product Sync
        • Joor Settings
        • Joor to Extensiv Order Manager Integration
        • Joor to NetSuite Integration
        • Setting Up Joor
    • Lightspeed Retail
        • Lightspeed Retail Integration Overview
        • LightSpeed Server response message: The child object either does not exist or is archived and cannot be updated via the parent object.
        • Setting Up Lightspeed Retail
    • Linnworks
        • Setting Up Linnworks
    • Magento
        • Access Denied - Magento
        • Invalid api path - Magento
        • Invalid carrier specified - Magento
        • Magento 1 Settings
        • Magento 2 Permissions Error
        • Magento 2 Settings
        • Magento orders missing products
        • Magento Shipment Emails Don't Include Tracking Number
        • Setting Up Magento
        • Setting Up Magento 2
        • SOAP extension is not loaded - Error Message
        • Supported Plugins - Magento
    • Neto
        • Neto Integration Overview
        • Setting Up Neto
    • NetSuite
        • NetSuite - Only one request may be made against a session at a time
        • Netsuite cart inventory not updating. Please enter value(s) for: IA Memo
        • Setting Up NetSuite
    • Nexternal
        • Setting Up Nexternal
    • OnBuy
        • OnBuy Integration Overview
        • Setting Up OnBuy
    • OpenCart
        • OpenCart Connection Issues
        • OpenCart Integration Overview
        • OpenCart Settings
        • Setting Up OpenCart
    • Order Manager
        • Extensiv Order Manager Integration Overview
        • Extensiv Order Manager Settings
        • Extensiv Order Manager Warehouse Name or Warehouse ID error
        • Initialize Inventory Sync For New Extensiv Order Manager Products
        • Setting Up Extensiv Order Manager
        • Setting Up ShipStation as an Order Destination for Extensiv Order Management
    • OrderBot
        • Setting Up OrderBot
    • OrderStream
        • CommerceHub Confirmation Error - PO does not exist for this relationship
        • CommerceHub Confirmation Error - PO is not in a state where this action can be applied
        • CommerceHub Inventory Not Updating
        • CommerceHub Orders Late or Not Shipped
        • CommerceHub OrderStream Invoices
        • CommerceHub OrderStream Settings
        • CommerceHub Required Resources
        • CommerceHub Walmart.com
        • Performing tests inside CommerceHub Testing Portal
        • Setting Up CommerceHub OrderStream
        • Setting up Merchant SKUs and UPCs - CommerceHub
    • Overstock.com
        • Setting Up Overstock.com
    • PayPal
        • Setting Up PayPal
    • PrestaShop
        • Blank Tracking Number - PrestaShop
        • Error pulling mapping code from PrestaShop
        • Fatal Error - PrestaShop
        • Internal error. To see this error please display the PHP errors. - PrestaShop
        • Internal Server Error 500 - PrestaShop
        • PrestaShop Settings
        • Setting Up PrestaShop
        • Shipping Confirmation Error - PrestaShop
        • Unexpected HTTP Status 302 - PrestaShop
    • Pulse Commerce
        • No order/fulfillment loaded - Pulse Commerce
        • Setting Up Pulse Commerce
    • Quickbooks
        • Quickbooks Online Integration Overview
        • Setting Up Quickbooks Online
    • Radial
        • Setting Up Radial
        • Radial Retailers
    • SalesForce
        • Enable Shipping Confirmation - SalesForce
        • INVALID_FIELD No such column 'XXX' on entity 'YYY' - Salesforce
        • SalesForce - Could not create SOAP Object - LOGIN_MUST_USE_SECURITY_TOKEN
        • SalesForce - Custom Mappings
        • Salesforce API Limit
        • Setting Up SalesForce
    • Shift4Shop - 3DCart
        • Error with 3DCart order status
        • Shift4Shop Settings
    • ShipStation
        • Setting Up ShipStation
        • Shipments and Shipping Info Fields Blank in ShipStation
        • ShipStation Integration Overview
        • ShipStation Tag Filtering
    • Shopify
        • How to Ignore Shopify POS Orders
        • Setting Up Shopify
        • Shopify - Line Items: must be stocked at the same location
        • Shopify - This action requires write_orders scope
        • Shopify Filter Order Rules
        • Shopify Integration Overview
        • Shopify Inventory Not Syncing
        • Shipping Method Setup - Shopify
        • Shopify Payment Status Info
        • Shopify Products say: Unavailable on Extensiv Integration Manager
        • Shopify Settings
    • SPS Commerce
        • Home Shopping Network (HSN) - SPS Commerce
        • Setting Up SPS Commerce
        • SPS Commerce Implementation Overview
        • SPS Commerce Project Pricing
        • SPS Retailers
    • Squarespace
        • Setting Up Squarespace
        • Squarespace Integration Overview
    • Sticky.io
        • Setting Up Sticky.IO
        • Sticky.io Overview
    • Teapplix
        • Setting Up Teapplix
    • UltraCart
        • Setting Up UltraCart
    • Uniware ClearConnect
        • Setting Up Uniware ClearConnect
    • Unleashed
        • Setting Up Unleashed
    • Veeqo
        • Setting Up Veeqo
        • Veeqo Integration Overview
    • Vend POS
        • Item Price For Tax Inclusive Store (Vend <> Tradegecko Connection)
        • Missing Outlet Address in Vend
        • Setting Up Vend
        • Vend Integration Overview
        • Vend Product Sync
        • Vend Settings
        • Vend Stock Transfer Sync (Beta)
    • Vin eRetail
        • Setting up Vin eRetail
    • Volusion
        • Setting Up Volusion
        • Volusion - No response from cart
        • Volusion Settings
        • Volusion Ship Methods
    • Walmart Marketplace & DSV
        • Missing Walmart Orders
        • Setting Up Walmart
        • Walmart Integration Overview
        • Updating API information
        • Walmart Canada - Ship Node Setting
    • Wayfair
        • Overdue Inventory for Wayfair
        • Setting Up Wayfair
        • Wayfair EU Invoice Setup
        • Wayfair Integration Overview
        • Wayfair UCC-128 Labels
    • Web Shop Manager
        • Setting Up Web Shop
        • Web Shop Manager Integration Overview
    • Wish
        • Setting Up Wish
        • Wish Integration Overview
    • WooCommerce
        • API key provided does not have write permissions - WooCommerce
        • Cannot communicate securely with peer - WooCommerce
        • Cannot connect to WooCommerce site
        • Conflicting Order Numbers - WooCommerce
        • Error adding notes to order - WooCommerce
        • Fix WooCommerce Permissions
        • Invalid response from WooCommerce
        • Setting Up WooCommerce
        • Setting WooCommerce Timezone
        • Sorry, you are not allowed to create resources - WooCommerce
        • WooCommerce Confirmation Methods
        • WooCommerce Inventory Sync
        • WooCommerce reported a file not found error
        • WooCommerce Settings
        • WooCommerce Ship Methods
    • Xero
        • Xero Accounting Order Connection
    • XML Cart
        • Setting Up HSN
        • Setting Up XML Files
        • XML Format - HSN
    • Yahoo Stores - Small Business
        • Setting Up Yahoo Stores
        • Setup and Load Yahoo Component Items
    • Zoho Inventory
        • Setting Up Zoho Inventory
        • Zoho Inventory Integration Overview

Shopify Settings

This page covers the various options that can be set in Extensiv Integration Management and in your Shopify account. 

Personally Identifiable Information (PII)  Dislosure 

In compliance with Shopify and industry best practices we have established appropriate administrative, technical and physical safeguards to protect personally identifiable information (PII), Extensiv Integration Manager collects PII exclusively for the purpose of retrieving accurate order information from Shopify and sending said order information to the fulfillment service chosen by the merchant.
This information may include the following details:

  • Customer Name
  • Customer Address
  • Customer Phone Number
  • Customer Email Address
  • Shipping Name
  • Shipping Address
  • Shipping Phone Number
  • Shipping Email Address
  • Order gift message

This information is maintained within Extensiv Integration Management for a maximum of 60 days, after which it is deleted. PII is never sold, used for marketing purposes, or transferred to an outside entity other than Shopify and the merchant approved fulfillment location. Only employees with a job-related need have access to PII and only through controlled and monitored digital environment. All employees that may come in contact with PII have undergone a background and security check.

PII is securely stored. Extensiv is SOC2 Compliant and uses Drata to continually monitor security of data.

Integration Management settings

Order Download Rules

Settings Description Default Options
Order Status Only pull orders with the selected Order Status. This should almost always be set to Open. Open

Open

Closed

Cancelled

Any Status

Financial Status Only pull orders with the selected Financial Status. Paid or Partially Refunded

Authorized

Pending

Paid or Partially Refunded

Paid

Partially Paid

Refunded

Voided

Partially Refunded

Any Status

Fulfillment Status Only pull order with the selected Fulfillment Status. Unshipped or Partially Unshipped

Unshipped

Unshipped or Partially Unshipped

Shipped

Partially Shipped

Any Status

Ignore Non-Shippable Items? Ignore Shopify items set to not Require Shipping? If yes, we will filter these products out before loading. No

No

Yes

Load Item Quantity Which Shopify quantity field do you want Integration Management to consider during order loading? Ordered Quantity

Ordered Quantity

Fulfillable Quantity

Closed Fulfillment Order Handling Should Integration Management Ignore "Closed" Fulfillment Orders when loading item quantity? Load All

Load All

Ignore Closed

Order Settings

Settings Description Default Options
Custom Order ID

Which Order ID field should we use?

  • Standard ID: The numerical portion of the Order ID (order_number)
  • Custom ID: Includes any Prefix and Suffix you defined in Shopify (name)
  • Internal ID: Shopify's internal ID. (id)
Custom ID

Standard ID

Custom ID

Internal ID

Ship Method Field Which field should we use when picking up the ship method from Shopify? Ship Method Code

Ship Method Code

Ship Method Title

Order Pick-up Action What should Integration Manager do after loading orders to mark them as "Picked Up" in Shopify? It is no longer recommended to close unshipped orders Add tags to order

Add tags to order

Do nothing

Order Tags to Add  If this field is filled, Integration Manager will add the listed tags to orders after picking them up.
You can add multiple tags, which can be formatted as a list of comma-separated values.
For example, if an order has three tags: tag1, tag2, tag3
sent-to-wms  
Delay Order for Pickup X Minutes

Delay picking up orders until they are at least X minutes old. This allows time for orders to be canceled or changed in the cart before we pick them up.

 

Note: This feature will interfere with inventory sync and can cause over-sale of products! Use at your own risk.

 

If this feature was enabled and you are disabling it, some orders could get missed. When disabling this, you must either decrement this value by no more than 45 minutes per time that Integration Manager pulls orders, or you must manually re-pull orders from that time period

0  
Ship Code for Amazon Prime Orders Leave blank for default. Otherwise set the Ship Code value you would like to set when orders are Amazon Seller Fulfilled Prime.    
Load Gift Message

Where should Integration Management load the Gift Message from in Shopify?

  • No - Do Not Load
  • Item Properties - Load From Item Properties Message
No

No

Yes

Load Shopify Meta Fields Should Integration Management load the Shopify Order Metafields? These will be loaded in Integration Management Extra Fields. No

No

Yes

Load Shopify Payment Data Should Integration Management load the Shopify Source Name as Integration Manager's Order Source? This overwrites the default Order Source for this cart.

Note: This data is automatically loaded for authorized orders. Enabling this setting will slow down order loading for high volume sellers.
No

No

Yes

Load Cancellation Requests Should Integration Management load order cancellation requests from Shopify and push them to WMS? (Not all WMS accepts cancellation requests. ) Yes

No

Yes

Allow WMS to Cancel in Shopify Should Integration Management load the Shopify Order Metafields? These will be loaded in Integration Management Extra Fields. Yes

No

Yes

Order Filters

Settings Description Default Options
Filter Orders By Fulfillment Location Each Shopify connection is designed to service a single fulfillment location. Integration Manager can retrieve orders from all locations through a single connection by disabling this setting. Yes

No

Yes

Shopify Fulfillment Service Location in Shopify to sync inventory with and confirm orders to    
Shipment Signature Tag If an order contains the given Shipment Signature Tag, Integration Management will send this order to WMS as Signature Required.
Please be aware that not all WMS accepts Signature Required switch.
   
Shipment Insurance Tag If an order contains the given Shipment Insurance Tag, Integration Manager will send this order to WMS as Insurance Required.
Please be aware that not all WMS accepts Insurance Required switch.
   
Filter Orders by Order Tags

Include or exclude orders by providing a comma separated list of Shopify Order Tags. The following options are available for the list of tags:

Contains All Following Tags

Contains At Least One Of Following Tags

Does Not Contain All of Following Tags (Skip order if all of the tags listed are found)

Does Not Contain Any One of Following Tags (Skip order if any of the tags listed are found)

No

No

Yes

Filter Orders by Customer Tags

Include or exclude orders by providing a comma separated list of Shopify Customer Tags. The following options are available for the list of tags:

Contains All Following Tags

Contains At Least One Of Following Tags

Does Not Contain All of Following Tags (Skip order if all of the tags listed are found)

Does Not Contain Any One of Following Tags (Skip order if any of the tags listed are found)

No

No

Yes

Filter Orders By Source   No

No

Yes

Shipment Settings

Settings Description Default Options
Send Shopify Confirmation Email Should Shopify send a Shipping Confirmation Email to customers when we mark an order as shipped? Yes

No

Yes

Update After Confirming Enable this if your would like Integration Manager to update your order in Shopify after it has been confirmed No

No

Yes

 

 

 
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Related Articles

  • Shopify Payment Status Info
  • Shopify - Line Items: must be stocked at the same location
  • Shopify - This action requires write_orders scope
  • Shopify Inventory Not Syncing

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