Order Manager

Updated on January 16th, 2023
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Order Manager
- Dashboard
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Orders
- Amazon FBA: Common Errors and Troubleshooting
- Orderbot: Split Order by Available Stock
- DHL eCommerce Integration Specifics
- Shipping Orders - Processing Options
- Bulk Actions for Orders
- Custom Fields for Orders (Custom Columns)
- UPS Electronic Customs Documents - ETD & Commercial Invoices
- Multi-Channel Fulfillment
- Duplicate or Clone an Order
- FBA Workflow Box Contents & Secondary "Ship From" Address
- Box Contents Defaults for FBA Workflows
- Customizing the organization of Columns in the Orders Module
- Missing Stock Location and Configuring Inventory
- Downloading and Printing Pick Lists
- FBA Order Management
- Resolving an Order in Missing Product Information Status
- Restoring a Cancelled Order
- Reprinting Shipping Labels
- FBA Workflow
- Importing External Shipments
- Stock Transfers
- Cancel an Order
- Restore an On-Hold Order
- Shipping an Order with Multiple Packages
- Creating and Receiving an RMA
- Creating a Manual Order
- Resolving Out of Stock Orders
- Downloading and Printing Packing Slips
- Creating a Manual Order - Individually or In Bulk
- Manually Mark an Order as Shipped - Individually or in Bulk
- Can I create an RMA for an FBA order?
- Export an Order to a 3PL
- Resolving an order that is "Missing Fulfillment Source"
- Ship Multiple-Package Orders
- Fulfilling an order using MCF (Multi-Channel Fulfillment) for a Core Product in a Bundle
- Validating Shipping Addresses
- Updating Orders in Bulk
- Unresolved: Missing Order Info
- Changing Fulfillment Method and Source
- Importing Orders Via Spreadsheet (In Bulk)
- Resolving an Awaiting Payment Order
- Importing Tracking Information for Shipped Orders via a Spreadsheet
- Changing an Order to Amazon Multi-Channel Fulfillment (MCF)
- Customs
- Shipping Orders
- Merging Orders
- Splitting Orders
- Exporting Orders
- Searching and Filtering Orders
- Extensiv Order Manager Workflow for Sending Dropship Orders via Email
- Resolving Missing Product Info Orders
- Add an item to an existing order
- Unresolved: Missing Fulfillment Source
- What does the error "Weight cannot be less than the total customs item weight" mean?
- Update about Accessing Orders
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Inventory
- Viewing Stock Edit History
- Strict FIFO
- Bulk Inventory Reconciliation
- Stock Location - Inventory Management Functionality
- Stock Edit History Export
- Inventory - Transfers Tab
- Inventory - How Extensiv Order Manager Presents Bundle Inventory
- Inventory Update Triggers
- Exporting Stock Details
- How to Export Inventory
- Importing Reorder Rules
- Inventory Rules - Edit History
- Inventory Rules per Master SKU
- Uploading Auto-Reorder Rules in Bulk
- Excluding Warehouse's Stock at the SKU Level
- Channel Allocation Rules in Bulk (Global)
- Creating Auto-Reorder Rules
- Channel Allocation Rules
- How to Search for SKUs in the Inventory Module
- Uploading Inventory via Spreadsheet
- Manually Transferring Stock to Another Location
- Inventory Module Overview
- Inventory Value Reconciliation
- Excluding a Warehouse from Showing Stock for all Products in Bulk
- Importing Stock Minimums
- Incoming Units per Master SKU
- Importing Inventory
- Uploading Inventory Through the UI
- How to Manually Add Inventory to a Stock Location
- How to Filter Inventory by Warehouse
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Purchase Orders
- Available Actions for a PO
- Restoring a PO
- Updating PO Number Prefix
- Re-Sending a PO
- Receiving a P.O.
- Printing a P.O.
- Canceling a P.O.
- Authorizing a P.O.
- Working with PO Milestones
- Voiding a P.O.
- Searching for POs
- Auto POs + Reorder Rules
- How to Create a Manual PO
- How to Automate Purchase Orders (Auto-POs)
- How can I delete a line item from a purchase order?
- Paste from CSV - PO Import
- Explanation of PO Statuses
- Exporting POs
- Shipments
- Customers
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Products
- Instructional Video - Master Product Spreadsheet
- Exporting Products
- Product Creation FAQ
- Associating a Listing SKU to a Master SKU
- Creating Core Products Through the UI
- How to Manage Products
- How to Import Your Vendor Products
- Search For Products
- How to Reassign a Listing SKU to Another Product
- Creating Products through the UI
- Creating Listing SKUs in Bulk (via Spreadsheet)
- Creating Vendor Products in Bulk (Via Spreadsheet)
- How to Disable Inventory Updates for a Specific Sales Channel
- How to Enable Extensiv Order Manager to Automatically Calculate Order Weight Based on Product Weight
- How does Extensiv Order Manager handle variations of the same product?
- Adjusting Master SKUs
- Creating Vendor Products Through the UI
- Creating Product Variations Through the UI
- Creating Products via Spreadsheet
- Creating Listing SKUs through the UI
- Creating Bundles/Kits Through the UI
- Custom Bundle/Kit Export
- Custom Product Fields
- Analytics
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Settings
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General
- Tax Identifiers
- Company Time Zone Setting
- Ruby Has 3PL Integration
- Disable the Inventory Update From Extensiv Order Manager to All Sales Channels
- Update My Profile
- How to Enable Out of Stock Control for eBay Sales Channels
- Company Info and Additional Account Settings
- How to View Your Extensiv Order Manager Invoices
- Installing an App from the Order Manager App Store
- How To Remove an App in Order Manager
- Configuring Shipping Presets
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Sales Channels
- Walmart Fulfillment Services - WFS
- Setting Up Shipment & Carrier Mappings for Your Sales Channels
- WFS Workflow
- Amazon Cancellation Settings
- Amazon Pacific Time Orderbot Setting
- Shopify Locations
- Shopify Tags
- Enable or Disable Extensiv Order Manager Email Notifications to Your Customers
- Deactivating a Sales Channel
- Adding Shopify as a Sales Channel
- Viewing a Sales Edit Channel's History
- Adding Amazon as a Sales Channel
- Adding eBay as a Sales Channel
- Adding Newegg as a Sales Channel
- Steps in Adding Walmart as a Sales Channel
- Editing Sales Channels
- Adding a Manual Sales Channel
- How to Exclude a Warehouse From Pushing Inventory to a Sales Channel
- Assigning a Packing Slip and/or Email Template to your Sales Channel
- Adding Sales Channels
- Reactivating Sales Channels
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Webhooks
- Order Payment Webhook
- Shopify Auto-Subscribing Webhooks
- Shopify Product Update / Product Edit Webhook
- Shopify Refund Webhook (e-commerce Orders)
- Order Creation Webhook
- Shopify Cancellation Webhook
- Shopify Fulfillment Webhook
- Shopify Refund Webhook - POS Orders
- Shopify Product Deletion Webhook
- BigCommerce Webhook
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Shipping Providers
- How to Assign Shipping Providers and Services to Orders Based on the Requested Services from the Sales Channel
- Adding Shipping Providers
- Adding DHL eCommerce as a Shipping Provider
- How to Add Express 1 as a Shipping Provider
- Adding Amazon Buy Shipping as a Shipping Provider
- UPS Mail Innovations Services
- Customizing Shipping Services and Package Types Per Shipping Provider
- FedEx ETD
- Deactivate or Reactivate a Shipping Provider
- Adding FedEx as a Shipping Provider
- Vendors
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Warehouses & Vendors
- Instructional Video - Creating Warehouses & Warehouse Settings
- Use Component Inventory Setting for Bundles and Kits
- Setting a Dropship Template and Fulfilling Orders with a P.O.
- Dropship Vendor FTP Configuration
- Configuring Shipping Label Print Format Options
- Can I have additional order information populated on my Shipping label?
- Configuring a Dropship Vendor
- How to Configure the Order Export File for FTP Connections
- Search for Vendors
- Inventory Dependent Warehouses
- Updating the Address/Return Address for Your Warehouse
- Deactivating a Warehouse in Extensiv Order Manager
- Creating and Configuring Warehouses in Extensiv Order Manager
- Pick List Settings
- Setting Up Document Print Settings
- Setting Up Domestic Backup Warehouses
- FTP Inventory Import for a 3PL
- Set Up Field Mappings of Import/Export Files
- Setting Up a Warehouse's International Rank
- How do I connect Extensiv Order Manager with Deliverr?
- Setting Up a 3PL Warehouse
- Creating an In-House Warehouse
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Orderbots
- Add Order Item to Order Orderbot Action
- Orderbot: Apply Best Rate vs Cheapest Rate
- Commonly Used Orderbots
- Support for Shopify's Additional Details
- Orderbots filtered by zip code range
- Postal Zones in Extensiv Order Manager
- Mark Order as Shipped Orderbot
- Automate Orders to Fulfill from a Specific Warehouse
- Editing an Orderbot
- Deactivating an Orderbot in Extensiv Order Manager
- Replace Address Orderbot
- Creating an Orderbot
- Orderbots - Complete List of Filters & Actions
- Templates
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General
- API
- API Integrations
- Accessing and Navigating Order Manager
- Error Messages
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Order Manager
- Product Unification FAQs
- Customer Experience Upgrades
- January 2021 New Feature Newsletter
- Brexit for UK Inventory & Shipments
- BigCommerce Order Statuses
- Order Export Configuration in the UI- Complete List of Order Export Fields
- FBA to FBM Conversions - Amazon North America Remote Fulfillment with FBA Sellers
- Error Message “Invalid Customs Item Data”
- Integrating Endicia
- The Shippers shipper number cannot be used for the shipment
- Edit Shopify Order Items
- Adding BigCommerce as a Sales Channel
- Where does Skubana determine Inventory Value and COGS from?
- Endicia's pay-on-use return labels?
- Shopify Order Statuses
- [FAQ] What other Amazon marketplaces do you integrate with?
- Does Skubana Support Amazon Buy Shipping?
- Shopify POS Location Capture and Orderbot
- Formatting Order Information When Shipping to US Territories
- Enable Shopify POS
- Reactivating an Orderbot
- Setting Up Billing/Inventory Allocation Zones
- How To Set Up Shipments Import
- What are Orderbots?
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Popular Articles
- Viewing Stock Edit History
- The Shippers shipper number cannot be used for the shipment
- Support for Shopify's Additional Details
- How to Manage Products
- Walmart Fulfillment Services - WFS
- Does Skubana Support Amazon Buy Shipping?
- What are Orderbots?
- Understanding the Extensiv Order Manager Dashboard
- Amazon FBA: Common Errors and Troubleshooting
- Shopify Refund Webhook - POS Orders
DHL eCommerce Integration Specifics
The DHL eCommerce Direct Integration is an entirely new integration as of April 2021 that is not attached to the previous, Endicia-managed DHL eCommerce integration. Once you connect DHL eCommerce as a shipping provider in Extensiv Order Manager using the credentials supplied by DHL, you can rate and ship orders.
There are a few provider-specific details that are different from other shipping providers in Order Manager. This article covers those details.
Key Concepts
- When setting up your account in Order Manager, you must select a DHL eCommerce Distribution Center that your provider will use. DHL describes this as a “distribution center where your packages are going to be lodged after pickup. Requires a valid US distribution center code. Refer here for more information.“
- RMAs are currently NOT able to be created with DHL eCommerce. This is due to a limitation with the DHL eCommerce API which will expand in Summer 2021.
- This integration does not support Custom document upload. Therefore there is no button to Configure ETD Documents in the Customs tab of an order.
- ETD functionality is automatic.
- Commercial invoices are automatically produced by DHL eCommerce as long as the order information includes all necessary elements to clear customs.
- DHL eCommerce does not provide a final cost of a label when the label is generated. DHL eCommerce will provide an estimate through the Rate function. The final cost of generating a DHL eCommerce label in Order Manager may or may not reflect the settled rate that DHL eCommerce ends up charging you at the time of invoice.
- You should be billed when a parcel is tendered and encoded at the DHL eCommerce facility.
- Billing occurs based on actual weight and piece count.
- For details on how to add DHL as a shipping provider, read our article on Adding DHL eCommerce as a Shipping Provider
No Electronic Data on the Tracking Info Page
An international order using DHL eCommerce showing "PHYSICAL PACKAGE WITH NO ELECTRONIC DATA" on the tracking info page is an issue with the manifest or End of Day (EOD) form. It is also sometimes called as Shipment Confirmation Acceptance Notice (SCAN) form.
This occurs when a label is created but no EOD form is generated. One must generate an EOD form for any international orders.
For additional information about EOD forms, read our article on How To Print End of Day Forms
DHL eCommerce Processing Options
The Processing tab of the order houses specific options you can set for your shipment. Scroll down to the bottom of the Processing tab to view the following fields.

USPS Endorsement
Since DHL eCommerce utilizes USPS services, there are certain requirements USPS has for shipments, such as the "USPS Endorsement". These are directions of what should be done if delivery is unsuccessful for domestic shipments only. The following are the USPS Endorsement options:
- Forwarding Service Requested
- Return Service Requested
- Address Service Requested
- Change Service Requested
- No Service Requested
NOTE: For international orders, "No Service Requested" will always be used as the USPS Endorsement value.
Content Category
Content Category is added for both domestic and international shipments, which enables a specific selection of dangerous good types.
For international shipments specifically, the following order properties have been added:
- Buyer Tax ID & Type
- Shipper Tax ID & Type
- Buyer Government ID & Type
- Customs Certificate & License Numbers
NOTE
The order properties will only show up if an international shipping service is selected for DHL eCommerce and SAVED. Otherwise, these fields will not show up in the UI.